Housekeeping is very poor. They do not check if the room is ready before handing over the keys to the customer. There was a kettle for making coffee in the room but no coffee or tea sachets. No hot water in the shower.
Prakash
Prakash (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2019年6月16日
It was disappointed that the room service. They don't know how to manage the customer
真實旅客
1 晚友伴旅程
Expedia 真實旅客評價
8/10 很好
2019年1月25日
SENTHIL KUMAR
SENTHIL KUMAR (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年1月8日
ホテルの外観スタッフの対応、その他全てが高級ホテルの待遇だが部屋内にある冷蔵庫がつかないのが残念。
年末年始の滞在でガラディナーが無料ではなく優料なのがチョイ、気になった。
ISSEI
ISSEI (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2018年11月29日
Poor service at the restaurant and disappointing food with a very limited buffet.
真實旅客
2 晚浪漫旅程
Hotels.com 真實旅客評價
10/10 完美
2018年7月18日
Convenient location for reason for my visit. Room was spacious. Has a restaurant with good Indian buffet breakfast (included in fare).
JC
JC (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2018年4月27日
Excellent hotel for around 3k
Excellent hotel in an excellent location too (My business was in Willington Island and this location was the best to access business and also for evening shopping). Hotel was very hygiene. Food was OK. My only and minor grouse was that the pillow was bit too thick... I could not get used to such a think pillow..
Ganesh
Hotels.com 真實旅客評價
6/10 不錯
2017年9月23日
真實旅客
3 晚浪漫旅程
Hotels.com 真實旅客評價
8/10 很好
2017年3月4日
Clean hotel. Cockroaches were seen in the room
Wi fi should be accassable from any where in in hotel. Food quality is ok. Linen should be better quality.
DEBA PRASAD
Hotels.com 真實旅客評價
10/10 完美
2016年3月10日
Great hotel in quiet location.
Love this hotel located next to shipyard. Excellent service, very comfortable and spacious room, courteous staff, rooftop restaurant with lovely pool. This is my second stay and the hotel has been upgraded to meet modern standards.
I will come again. Thank you , Mercy, for making my arrival into Cochin an easy transition.
Taraj
Expedia 真實旅客評價
8/10 很好
2016年2月8日
Businesshotell
Valde detta hotell med anledning av pool. Den var på översta våningen och vi var ensamma i den i 4 dagar. Mycket stort hotell med trevlig och uppmärksam personal. Fick utan problem byta rum pga oljud.
christina
Hotels.com 真實旅客評價
10/10 完美
2016年1月25日
5 star comfort at the hotel.
Truly good hotel and superb service.
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2015年5月30日
----
Good Hotel
HEEMANSHU
Hotels.com 真實旅客評價
8/10 很好
2015年5月22日
Good value.
Good hotel. Very attentive staff. Excellent restaurant. Crowded area but easy to find transportation. Good value.
VENUGOPAL
Hotels.com 真實旅客評價
10/10 完美
2015年3月14日
It was good. Value for money.
Nice experience. Staff is good. Breakfast served was tasty.
Location convenient.
真實旅客
Expedia 真實旅客評價
6/10 不錯
2015年1月24日
Not so Luxury Business Hotel
Checkin was easy and quick. Staff was numerous and helpful enough.
This hotel is a 3 star hotel. One elevator was not working, sheets had holes in them, got bitten a few times during the night by mosquitos/spiders?
Room has no clock/alarm. The fact that this hotel calls themselves a luxury business hotel is kind of ridiculous. There was no free WiFi in rooms (Surcharge 500 INR per day) an none in public areas. his was very inconvenient for us as we needed to check emails, maps and schedules of train/bus. The description on Expedia is accurate, but the hotel should rethink about offering free WiFi at least in the general areas.
Breakfast was included, very nice selection and good food.
Julie
Expedia 真實旅客評價
8/10 很好
2014年9月25日
Centrally Located
Centrally located on M.G.Road, with clean & comfortable rooms. However the room service needs to improve.
Rakesh
Hotels.com 真實旅客評價
10/10 完美
2014年5月20日
Very comfortable.
This is a good hotel with great restaurant, clean and well kept, only drawback is has terrible humming sound I am the room, I don't know if it's the gen set or anything else, and secondly there are many restricted to photography areas as it is next to the cochin port... It feels little uncomfortable as there are boards of the notice every 10 feet, otherwise it's good.
真實旅客
Expedia 真實旅客評價
10/10 完美
2014年5月5日
Enjoyed the stay.Rooms were comfortable,Good south Indian breakfast,goodservic not far from city centre
Dr John
Hotels.com 真實旅客評價
10/10 完美
2014年3月18日
Angenehm überrscht
Durch Internet. Leider den gesamten Betrag wurde vor meine Aufenthalt abgebucht. Dies war gegen er Geschäftsbediningunen der Hotel.com. Dies war sehr entäuschend.
Saleem Ismail
Hotels.com 真實旅客評價
10/10 完美
2014年1月4日
A perfect hotel, great service in a good location
We stayed at the Mercy on two separate occasions and both times were 100% satisfied. We were on holiday but I travel for business a lot so am used to a high standard which the Mercy met. Staff were very helpful, the roof bar and pool was nice, breakfast was decent and rooms were 100% spot on, And from outside you can jump in to an autorickshaw to all the best places in Ernakulum for between Rs 30 and Rs 50.
Vipin
Expedia 真實旅客評價
8/10 很好
2014年1月2日
Good city hotel
We booked this hotel as our arrival destination before we embarked on a 3 week tour of Kerala and stayed for 4 nights. It's located adjacent to the shipyard but this doesn't affect your experience at all, as it's set well back from the busy MG road so limited traffic noise. They are really trying to impress other travellers apart from their main business use. A good location for the ferry terminal serving the other islands - about 10 mins in a rickshaw - which is much more convenient than other larger hotels that you will see on this website.
真實旅客
Expedia 真實旅客評價
6/10 不錯
2013年11月12日
真實旅客
Expedia 真實旅客評價
6/10 不錯
2013年11月6日
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2013年10月28日
great location
i can say one think i found more to it that what i expected.. nice hotel.