This was by far the worst hotel experience I’ve had in quite some time. From the moment my girlfriend and I checked in, it was one issue after another. Upon entering our room, we began to unpack only to find a crack pipe inside one of the drawers, along with dirty towels. Naturally, we reported this to the front desk immediately.
What was most shocking was the staff member’s response asking if we had thrown it away. Why would we discard something we didn’t bring into the room? That level of negligence is unacceptable.
We were then moved to a different room, only to find stained bedding and lukewarm water in the shower. The overall lack of cleanliness, care, and professionalism from both the cleaning staff and front desk is honestly beyond comprehension.
This will be our first and last time staying at this hotel. I hope this feedback is taken seriously, because no guest should have to experience this.