It was okay for my birthday. Everyone was super kind and excellent service.
Lorene
Lorene (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 11 日
Jesus
Jesus (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
We had an amazing time.… 10/10, highly recommend.
Joseph
Joseph (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
It was amazing! Worth every dollar! Very clean and everything is right there if you don’t want to leave
Amanda
Amanda (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Our check in time was 4pm but they let into the waterpark at noon until our room was ready. The beds were very comfortable. We loved getting to go to the waterpark twice with our one night stay! My only complaint is that adult beverages were way too expensive!
Joseph
Joseph (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 6 日
Communication Issues
Problems were mostly communication related. Never let us know our rooms were ready and they should have communicated gratuity added at restaurants with parties of six or more. Should have looked more closely or assumed but didn’t think at the time. We were celebrating a birthday and graduation and told us at check-in they would decorate but didn’t do so until we asked about it after going to our room. No graduation decor.
Danna
Danna (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 5 日
We loved Okana!
Lindsay
Lindsay (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Dianelys
Dianelys (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 4 日
Will not visit again
Upon check in there was a line of 10+ waiting to be checked in; they fielded everyone to use kiosks to help with the flow however was no help to any questions. Was told we would get a text when our room was ready since you can check in at 12, but won’t get the room until it’s ready 1pm-4pm. 4:30 pm came around and we still did not recieve a text we verified the number on file was correct and they said it was. About 4:45 (after asking) we was told our room was ready. But not a room # or anything so once again had to ask, any staff in the facility had an attitude or was very rude about having to answer simple questions. Lifeguard are not very attentive. Talking to friends. SLEEPING while sitting down at the hot tub area (yes I know it’s for adults but if a kid was to get in she wouldn’t have even known). Pizza was good, rooms were clean and comfy. Kids had a good time on the slides and pools, outdoors pool was so cold they kids wanted to be inside and not outside at all, However the poor amount of employees and help will make us not visit again.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Customer service
Darius with the event team was absolutely amazing! He’s seems to enjoy and wants others to enjoy their time at Okana! From beer pong to foam party at 2:30 pm with the kids and with the adults! Brady went over and beyond as well! He took care of all our needs in cabana 12. We had a great time and will go back again soon!
Kimberly
Kimberly (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 28 日
Birthing pains to address
There was no ice machine on our floor while it was on other floors. Same goes for the machine that dries towels/swimming suits, etc. The cleaning crew did not replace used coffee cups or empty soap/shampoo dispensers. I felt there should have done a better job with the audio by the lagoon. Play the music from the massive screen instead of random stuff when there was no DJ. Your bar tenders for the most part were so so so so slow.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Family of 9 fun
We had such a great time as a family of 9 . The palce was clean spacious and my kids enjoyed it so much. We drove in from Dallas and will absolutely be back.
Ajarree
Ajarree (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
Fernando
Fernando (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
Token
Token (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
Amazing experience from start to finish
I was thoroughly impressed with everything offered inside Okana. From check-in, to the spacious room, then the restaurants, and finally the indoor/outdoor water park areas. The arcade was great for kids and adults. I loved how I didn't need to carry around my wallet because the wristband gave me access to everything and was used to charge my room. Coming to this resort was totally worth it!
Christina
Christina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 22 日
Alicia
Alicia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 22 日
Why close the lagoon pool at 7 pm ??
Hello okana administration! Complain about why close the outdoor pool at 7 pm , the lagoon pool is beautiful except for the for the time to close, but everything else all perfect 1000000% 🙋♂️
Francisco
Francisco (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 16 日
Melissa
Melissa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Really fun place and really well operated.
Travis
Travis (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Jeffrey
Jeffrey (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 15 日
Calex
Calex (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Rosa
Rosa (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 14 日
Yadira
Yadira (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 13 日
Sorry, honest opinion.
Way too overpriced for the quality of the room, food, and waterpark. Everything was so far from each place and nothing was “convenient” We will not be returning. The outdoor waterpark features a big “beach like” pool and that was nice but other than that it’s small, and the indoor waterpark was small as well. I’m thankful I didn’t purchase a cabana bc from what I seen, definitely not worth it!