2/10 欠佳
2025 年 8 月 13 日
Avoid! Misleading 5 star experience
We chose San Angelo Luxury Resort & Spa – Adults Only because it is advertised as a five-star hotel with the highest standards and a peaceful environment for adults. Unfortunately, our stay was far from this.
Upon check-in, our room was unclean: hair everywhere, dirty floors, stains on shower walls, and soiled pillowcases and sheets. The reception coldly claimed the room had just been cleaned. A second “cleaning” made no difference, and the same issues continued throughout our stay. Sheets and towels were often forgotten, and the staff showed no interest in resolving problems.
The hotel and beach were dirty; food waste, glass, and bottles were left for days. Pools and loungers were stained and damaged, and beach towels smelled musty. Elevators were sticky and filthy. Breakfast, which was supposed to start at 7 am, was nearly empty, and we waited over an hour for the full breakfast to be served.
Despite the Adults Only policy, we repeatedly saw children at the pool and the “private” beach. Outside guests were allowed in, and we were even asked to give up our loungers. Vendors constantly disturbed the supposed relaxation.
At check-out, we asked to use a room to shower before our late flight but were refused. Instead, we were offered a substandard basement “spa” with shared showers and a view of the parking lot. Coincidentally, other guests complaining the same day were offered a different room, which we had been denied.
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