We lucked out with a week that had very low occupancy for 6 of our 7 nights, so the pool, restaurants, and beach were very serene. That changed on our last night, a Friday, when several families checked in! Regardless, we were so impressed by the quality of the accommodations and the food--some of the best dinners we've had at any all-inclusive resort.
Service at the restaurants was incredibly attentive; at the beach, however, the staff preferred to chat amongst themselves at the bar rather than check on their guests.
All guests are currently being housed in what will be an adults-only section of the resort while renovations continue at the much larger main resort (the long curved buildings).
We appreciated the included airport transportation (even though the scheduled pickup driver was very late). It was about a 90 minute drive to/from PUJ.
Housekeeping was efficient, but there is no turndown service as advertised. The bed was very comfortable and the air conditioning worked perfectly, but the shower would not provide hot water (only warm). We did report this but apparently it could not be fixed.
Be aware that the resort is separated from the beach by a mangrove, so there are no ocean views from any rooms, bars, or restaurants. The beach is pretty and often deserted, but the water is not the clear blue of Bavaro or Juanillo. Most days were green or yellow flag conditions, so good for swimming--and there were never any annoying vendors!
It's currently a great value!
