Worst stay of my life. The checkin process is difficult, they don’t help you at all. I had my serration and they refused to help until I went through an arduous process online and communicated with them for over half an hour. Then, I couldn’t get my towels or sheets changed, and the people I’m supposed to contact wouldn’t help.
Also, the policies depend on who is working the front desk. Day one: my cousin was allowed up to my room. Day two, my sister and law was allowed up. Day three, my cousin couldn’t come up because it’s their policy not to allow guests. Day four, same cousin was allowed up. It’s just stupid.
Finally, with a couple of days left, the hot water in my shower stopped working. This was treated with a shrug. I couldn’t shower my last two days, and had to go shower at my cousins house.
I cannot recommend highly enough that you stay away from this place. This was my 20th trip to Brazil and I’ve never seen anything this bad…ever. Stay away from this place at all costs.