4/10 一般
2025 年 8 月 9 日
Stay from August 1 to August 9, 2025
Beautiful property but maintenance and management far from 4-star standards. On arrival, bathroom floor was wet, sink and AC leaking into the room creating a puddle — never fixed despite reports. Mold and cobwebs on bathroom door, spiders in wardrobe and shower; mold covered with paint and silicone but leaks persisted. One day the room was not cleaned despite the “please make up the room” sign; we were told “housekeeping knocked and no one answered,” as if cleaning is only done when guests are present. Dinner at the hotel was overpriced: same quality in Porto Cervo was €30 cheaper. Most unacceptable: €3 for 0.5L water (supermarket €0.30). A 4-star hotel should not charge for water, or at least not with such a high markup. Pool had few umbrellas compared to loungers, jacuzzi broken after two days. At check-out, called at 11:31 to remind us of the time while we were already at reception with luggage, no offer of assistance. Positives: some kind staff and decent breakfast. Feels more like a B&B than a luxury resort. We will not return.
Domenico
Domenico (8 晚行程)
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