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Puerta del Cielo Hotel Origen

3.5 star property
Bacalar hotel with restaurant and pool bar

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Puerta del Cielo Hotel Origen

Outdoor banquet area
Dock
Egyptian cotton sheets, premium bedding, down duvets, in-room safe
2 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers
Living area

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Non-smoking
    Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Pool bar
  • Spa services
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
Feel at home
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Television
  • Furnished balcony or patio
  • Daily housekeeping
The price is HK$1,272
HK$1,558 total
includes taxes & fees
24 Nov - 25 Nov

Room options

View all photos for Superior Studio Suite, Terrace, Lakeside

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Superior Studio Suite, Terrace, Lakeside

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
Down duvet
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Terrace, Partial Lake View

Terrace/patio

Standard Room, Terrace, Partial Lake View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Terrace, Lagoon View

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Studio Suite, 1 Queen Bed, Terrace, Lagoon View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
Down duvet
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Studio Suite, Terrace, Lakeside

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Grand Studio Suite, Terrace, Lakeside

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
Down duvet
  • 80 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Terrace, Garden View

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Standard Room, Terrace, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior
Cristalino Lagoon Front Hotel Restaurant & SPA
Pool
Free parking
Free WiFi
Restaurant
9.8 out of 10, Exceptional, (50)
The price is HK$1,580
HK$1,931 total
includes taxes & fees
21 Nov - 22 Nov
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About the area

Map
Carretera Federal Bacalar-Xtomoc, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 6 min walk - 0.5 km
  • Laguna Bacalar Ecological Park - 3 min drive - 2.6 km
  • Fort of San Felipe - 4 min drive - 3.4 km
  • Municipal Spa of Bacalar - 6 min drive - 4.9 km
  • Cenote Cocalitos - 8 min drive - 8.4 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive
  • Corozal (CZH) - 53 min drive

Restaurants

  • ‪Marisqueria el Taco Loco - ‬14 min walk
  • ‪El Sazón a la Mexicana - ‬3 min drive
  • ‪Yerbabuena - ‬4 min drive
  • ‪Madre Masa - ‬4 min drive
  • ‪Taquería Ortega - ‬2 min drive

About this property

Puerta del Cielo Hotel Origen

Puerta del Cielo Hotel Origen offers a great location, putting you within a short 10-minute walk of Lake Bacalar. Guests indulge in spa services, then grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a poolside bar and a bar/lounge. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 14 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) are not allowed

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

  • Free uncovered on-site self-parking
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Private dining

What to do

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Wedding services
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Mosquito nets
  • 2 outdoor pools
  • Spa services
  • Banquet hall
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Handrails in stairwells
  • Well-lit path to entrance

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Espresso maker
  • Dressing gowns
  • Iron/ironing board
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Fees & policies

Refundable deposits

  • Deposit: MXN 3500.00 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200 to 500 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Puerta Cielo Origen Bacalar
Puerta del Cielo Hotel Origen Hotel
Puerta del Cielo Hotel Origen Bacalar
Puerta del Cielo Hotel Origen Hotel Bacalar

Frequently asked questions

Does Puerta del Cielo Hotel Origen offer free cancellation for a full refund?
Yes, Puerta del Cielo Hotel Origen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Puerta del Cielo Hotel Origen?
Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 6:00 PM.
Are pets allowed at Puerta del Cielo Hotel Origen?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Puerta del Cielo Hotel Origen?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Puerta del Cielo Hotel Origen?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Puerta del Cielo Hotel Origen and nearby?
Have fun with nearby activities such as hiking, snorkelling and windsurfing. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include spa services.
Are there restaurants at or near Puerta del Cielo Hotel Origen?
Yes, there's an on-site restaurant.
Does Puerta del Cielo Hotel Origen have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Puerta del Cielo Hotel Origen have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Puerta del Cielo Hotel Origen like?
Puerta del Cielo Hotel Origen is located a short 6-minute walk from Lake Bacalar.

Puerta del Cielo Hotel Origen Reviews

Reviews

9.8

Exceptional

9.8/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Antonio, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Overrated overate overrated overpriced overrated overpriced overrated overpriced overrated
Roberto, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel Boutique con atención al detalle y tranquilo. Amé la comodidad de mi habitación, que tenía un balcón con vista a la Laguna. La tina de baño riquísima y la cama muy cómoda. El ambiente es tranquilo y la atención muy buena. Como para relajarse y desconectarse un rato.
Yameli, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Israel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome stay! Would definitely stay there again!
Lesly, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

LILIANA GEORGINA, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Sunny R, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente propiedad en un lugar increíble, el servicio siempre fue excediendo nuestras expectativas y el personal siempre está al pendiente de tus necesidades
José Pablo Cabeza, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Stunning stay
We had a great 2 night stay at Puerta del Cielo. From the moment we checked in the staff were so attentive, there were so many little details that meant a lot. We had several meals during our stay and everything we ate not only looked like art, but was outstanding. Luis the head chef was so helpful with tips of things to see and do and places to eat outside of the hotel.
Philip, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Our stay was fantastic in a room with a wonderful view of the Laguna. The property is like a little oasis, filled with plants, flowers, private areas for dining and a swimming pool overlooking the water. The chef is over the top, best food we have had in Mexico! Staff was great and super professional.
Paola, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Wonderful staff. New, very clean and nicely designed rooms.
Mark, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Eitan, 2-night trip
Verified Expedia guest review

8/10 Very good

I felt the prices of wine/drinks were wY too high. One glass of wine was 2X the price of a bottle in a retail store
Cheryl, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Such an amazing place, staff was so friendly and helpful; food so good and everything made to order which took a little while to get but it was totally worth the wait. 100% recommend!
Sunrise view from our room
Juliana, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was very accomadating and super friendly! We checked in a day late and let them know and they were waiting for us in the morning! Their greeting made us feel like celebrities! They also offered to credit me for missing my first night if we wanted to stay another night but we already had another reservation. After we left to our other destination(playa del carmen) we wishe we wouldve stayed another night!. All in all the place was beautiful & peacefule! Food was delicious as well! Would definately stay again! Dont hesitate on this property! Was conpletely worth it! Thank you Puerto del Cielo!
John, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Gerardo, 12-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing stay, amazing hotel
Beautiful hotel, very convenient location. Staff super friendly and helpful. Excellent food. The best views. If you want to do a boat trip, contact Boho boats, amazing day on the lagoon.
Louis, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

El Cielo was such a wonderful place to visit Bacalar. Staff was very attentive. The view is amazing. breakfast was delicious and the drink cocktails were very good. The room view was partial lake view. The property grounds were so beautiful. Our room was comfortable and quiet
Gabriela, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property
Karen, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel, with friendly staff, great food, and overall with a great view of the lake!
Artemio, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing property with amazing staff. It’s very tranquil and close to downtown Bacalar! We will be back!
Steven D, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property with beautiful rooms. We arrived to a delicious cold complimentary cocktail. The staff were very helpful with everything from carrying our luggage, changing us to a room with a better view as per their own suggestion. The pool and jetty areas are beautiful, and they will let you reserve to eat dinner here. The restaurant was very nice, and the cocktails were great. Perfect place to relax
Verified Expedia guest review

10/10 Exceptional

Service attitude from personnel Very accommodating
Juan, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Ana, 1-night trip
Verified Expedia guest review

10/10 Exceptional

We had a glorious stay and will definitely return. Hands down 5 Stars all around!
Corrina, 1-night romance trip
Verified Expedia guest review