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JEN Hong Kong by Shangri-La

4.0 star property
Hotel with restaurant, near Victoria Harbour

Choose dates to view prices

Photo gallery for JEN Hong Kong by Shangri-La

Enjoy breathtaking views of the city and mountains from our rooftop pool area, surrounded by a deck and lounge chairs.
Enjoy a meal for two at this stylish dining area with a coastal view.
Two single beds with crisp white linens, a desk and chair, and a flat-screen TV.
Hotel Jen's sleek glass facade offers a glimpse into its interior, welcoming guests to a modern stay.
Enjoy a panoramic view of the city and water from this spacious room, featuring a comfortable seating area and large windows.
Nestled near Victoria Harbour, JEN Hong Kong by Shangri-La offers a vibrant retreat. Enjoy Malaysian cuisine at Cafe Malacca or unwind with dry cleaning/laundry services and express check-out. With high-speed WiFi, a 24-hour gym, and helpful multilingual staff this hotel is perfect for exploring the nearby Soho area.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • Limo/town car service
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Children stay free
  • Fridge
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping
The current price is HK$930
HK$1,051 total
includes taxes & fees
31 Aug - 1 Sept

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Harbour View Queen Room

Relax in a spacious room with a large bed, desk, and flat-screen TV, offering a stunning view of the sea and city.

Deluxe Harbour View Queen Room

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 21 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Relax in a serene space with a large bed, flat-screen TV, and desk area.

Superior City View Queen Room

8.6 out of 10
Excellent
(29 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 21 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Relax in a serene space with a large bed and stunning hillside views.

Club Room, 1 Queen Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbour View

Enjoy a scenic view of the sea and distant mountains from the comfort of this room, featuring a large bed and a convenient workspace.

Club Room, 1 Queen Bed, Harbour View

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 21 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed

Relax in a spacious room with a large bed, desk, and flat-screen TV.

Club Suite, 1 King Bed

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 28 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Queen Room

Relax in comfort with a large bed, nightstands, and a mirror above, offering a city view.

Deluxe City View Queen Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

Two single beds with crisp white linens, a desk and chair, and a flat-screen TV.

Deluxe Harbour View Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 21 sq m
  • Harbour view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior City View Twin Room

Relax in a stylish room with a comfortable bed, desk, and chair.

Superior City View Twin Room

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room, Harbour View

Two single beds with crisp white linens, a desk and chair, and a flat-screen TV.

Club Twin Room, Harbour View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 21 sq m
  • Harbour view
  • Sleeps 2
  • 2 Twin Beds

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The price is HK$1,000
HK$1,130 total
includes taxes & fees
31 Aug - 1 Sept
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About the area

Map
508 Queens Road West, Western District, Hong Kong

What's nearby

  • University of Hong Kong - 3 min walk - 0.3 km
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 1.7 km
  • Soho - 2 min drive - 2.1 km
  • Lan Kwai Fong - 2 min drive - 2.5 km
  • Hong Kong Convention and Exhibition Centre - 4 min drive - 4.5 km

Getting around

  • Hong Kong International Airport (HKG) - 31 min drive
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong Austin Station - 5 min drive
  • Hong Kong Admiralty Station - 5 min drive
  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Whitty Street Depot Tram Stop - 3 min walk
  • Hill Road Tram Stop - 3 min walk

Restaurants

  • ‪Café Malacca 馬來一菜館 - ‬1 min walk
  • ‪麥當勞 - ‬1 min walk
  • ‪Itacho Sushi 板長壽司 - ‬1 min walk
  • ‪Chung Kee Dessert - ‬1 min walk
  • ‪14 South Lane - ‬2 min walk

About this property

JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La puts you a short five-minute drive from Hong Kong - Macau Ferry Terminal and University of Hong Kong. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Malacca, which serves Malaysian cuisine and is open for breakfast, lunch and dinner. Other highlights include a bar/lounge, a 24-hour fitness centre and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Shek Tong Tsui Terminus Tram Stop is 2 minutes away and Whitty Street Depot Tram Stop is 3 minutes.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

More about this property

VISIBILITY

At a glance

Hotel size

    • 283 rooms
    • Arranged over 28 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
    • Due to hotel renovations, the Club Lounge, rooftop pool, and fitness centre are closed starting from early August 2025 to late March 2026. Dates are subject to change.
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • On-site parking is limited

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting rooms
  • Conference space (1033 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
ROOM

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Dining

Cafe Malacca – This restaurant specialises in Malaysian cuisine and serves breakfast, lunch and dinner. Reservations are required.
Lobby Bar – This lobby lounge only serves light fare. Happy hour is offered. Open daily.
Club Lounge – This rooftop bar overlooks the ocean. Reservations are required. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately HKD 238 for adults and HKD 238 for children

Renovations and closures

The following facilities or services will be unavailable from August 1 2025 to January 31 2026 (dates subject to change):
  • Fitness facilities
  • Swimming pool

Pool, spa, & gym (if applicable)

  • Pool access available from 7:30 AM to 7:30 PM
  • The seasonal pool is open from June to August
  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Policies

On-site parties or group events are strictly prohibited.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Jen Hong Kong By Shangri La
JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong
HELP_OUTLINE

Frequently asked questions

Does JEN Hong Kong by Shangri-La offer free cancellation for a full refund?

Yes, JEN Hong Kong by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JEN Hong Kong by Shangri-La?

Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 7:30 PM. The swimming pool will be unavailable from August 1 2025 to January 31 2026 (dates subject to change).

Are pets allowed at JEN Hong Kong by Shangri-La?

Sorry, pets aren't allowed.

Is parking offered on site at JEN Hong Kong by Shangri-La?

Yes. Parking spaces may be limited.

What are the check-in and check-out times at JEN Hong Kong by Shangri-La?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at JEN Hong Kong by Shangri-La and nearby?

JEN Hong Kong by Shangri-La has a seasonal outdoor pool and a 24-hour fitness centre.

Are there restaurants at or near JEN Hong Kong by Shangri-La?

Yes, Cafe Malacca offers Malaysian cuisine and ocean views.

What's the area around JEN Hong Kong by Shangri-La like?

JEN Hong Kong by Shangri-La is in Central & Western District, a short 2-minute walk from Shek Tong Tsui Terminus Tram Stop and 6 minutes' walk from University of Hong Kong. Travellers say that the hotel is in a great location.

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JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Bed
Restaurant
View
Breakfast
Subway
Bathroom
Shower

What guests liked

  • The property is surrounded by many restaurants and offers easy access to various dining options. (13 reviews)
  • The rooftop pool offered a beautiful view of the city and was a wonderful experience. (5 reviews)
  • The gym is well-equipped and suitable for both cardio and strength training. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Good

Great location close to metro station and plenty of dining options. Staff were professional and friendly.
Tetiwa, 2-night trip

10/10 Excellent

The cost performance was excellent.
MASANARI, 1-night trip

10/10 Excellent

Overall good
Michael, 3-night trip

10/10 Excellent

Great hotel and location to the MRT (less than 1 min walk)
Harshal, 4-night trip

10/10 Excellent

Excellent location, within a quiet neighbourhood with good accessibility
Edmund, 3-night trip

10/10 Excellent

Customer service is excellent and very helpful. I would recommend to friends and family 👍. We had river views room on 17 th floor.
MICHAEL, 3-night trip

10/10 Excellent

Good choice near HKU

Convenient location with steps to MRT station, and hotel staffs are friendly and helpful.
3-night trip

10/10 Excellent

Perfect for my tourism visit from the US. Great location and nice area. Had an easy time with everything and the room was clean and comfortable.
Leah, 3-night trip

8/10 Good

Nice clean hotel, friendly staff.
HAO, 4-night trip

10/10 Excellent

Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Michael, 2-night trip

10/10 Excellent

Staff were very helpful, the area is right next to a train station and it was super convenient to get around! Food options around were great too.
Sara, 5-night trip

10/10 Excellent

Room perfect with everything provided for a week’s stay
David, 6-night trip

10/10 Excellent

Very convenient location near mtr. Good food options nearby.
Johanna, 4-night trip

10/10 Excellent

Nice area to be in, easy access to MTR with traditional hk food options nearby.
Thomas, 2-night trip

6/10 Okay

Clean
Laam, 12-night trip

10/10 Excellent

ok
marco, 1-night trip

10/10 Excellent

Great location. Literally across from the subway HKU station. Friendly staff too! Highly recommended.
TIN-LEI, 5-night trip

10/10 Excellent

Good staff. Very helpful
Inderjit Singh, 5-night trip

8/10 Good

A Ok. Subpar buffet breakfast for 4 star hotel, but Excellent service. Pastries/Danish taste about a week old
Glenn, 3-night trip

10/10 Excellent

Friendly staff and great location.
Yuyao, 2-night trip

8/10 Good

Excellent staff.
Edward, 4-night trip

10/10 Excellent

We had an excellent stay at Jen hotel! It was very clean, accessible, and the entire staff are really nice and helpful, especially our room attendant Fei Fei!

10/10 Excellent

Very convenient, lots of eateries, stuff is good.
Anne, 6-night trip

10/10 Excellent

Convenient Quiet
Enoch, 4-night trip

8/10 Good

Good location, next to MTR station
Van Kiet, 5-night trip