This is my favourite place in Delhi, whenever the rates fit in my budget, and this was probably the 6th time I stayed in this hotel. And will do so in future also. But, this time there were a few "surprises".
1: The digital safe in my room was too small, can only take wallet, cash, and such. Most travellers, and particularly business travels, carry a laptop. And when we go out in the evening, the digital safe should be large enough to take the laptop.
2: For any room service, this time I was asked to pay on the spot every time. I have no idea why I was selected for this "honour", but hereafter I will prefer to be treated like an ordinary guest who settles his bills at check-out time. The client, who is to reimburse me, prefers a single consolidated bill.
These were the two major things. A few minor things are a) the in-room dinning menu is all too heavy. A few lighter things, like Khichadi, curd-rice, will help. b) the towel rack is not in the shower cubicle, but at the other end of washroom. Strange. c) Senior citizens feel a bit safer with an anti-slip mat on shower floor.
Above is NOT a "cribbing review", but some constructive suggestions for improvement.