Black mold in shower. When asleep with my family our room began to fill with the smell of cigarettes smoke through the vents. No manager on site and was refused a new room and offered room air spray and a very little money off less than 1/6 of the cost of the room. The refusal was because I booked the room through Hotels.com (third party site). I had to call Hilton directly to complain and again was told because I booked through a 3rd party site there’s not much they can do. I was not able to get in touch with anyone from hotels.com we had to leave the hotel within a few hours of arrival to another hotel for better conditions and service. Absolutely horrible and has discouraged me from booking using hotels.com
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 26 日
Ali
Ali (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 17 日
Good stay
Nice place to stay. Would stay there again given the opportunity. Bathroom needs some small things done but nothing major. Staff was amazingly friendly!
Daniel
Daniel (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 1 日
Joanne
Joanne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 28 日
Verna
Verna (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 5 日
Joanne
Joanne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 1 日
Amara
Amara (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 31 日
Amber
Amber (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 31 日
Breakfast was a 25 min wait. Room did not accommodate 5 people had to buy an air mattress.
nelida
nelida (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 27 日
Akima
Akima (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 25 日
Everything
Franceris
Franceris (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 21 日
When you advertise that your location has a pool, it would be nice if that pool was working.
DJ
DJ (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 18 日
Melissa
Melissa (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 17 日
I always stay this same property when in the area. After years of going, it still maintains the highest quality and customer service. It’s always my first option when available!
Robin
Robin (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 12 日
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 7 日
Megan
Megan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 3 日
The shower walls dirty the shower head was dirty
Ahmad
Ahmad (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 2 日
Yulduz
Yulduz (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 1 日
Beautifully maintained, excellent breakfast, fitness center superior
Shepard
Shepard (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 4 月 28 日
Noisy, AC stayed at 69 degree F and did NOT go down even after I lowered it numerous times. I couldn't sleep all night because it was hot. The hotel was close to the freeway so when I opened the window to get some cool air since the AC only stayed at 69F; it was really noisy.
I saw a blanket in the closet that had blond hair, black hair and other kinds of hair all over it.
Yoeun
Yoeun (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 27 日
Pleasant stay
I always stay at this hotel when I am visiting the area
Cecil
Cecil (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 27 日
When i arrived at 3pm for check in they had me waiting for 30mins to clean out the room. The room floor is very nasty and the couch had stains and nasty smell and color to the seats.
Tazzy
Tazzy (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 4 月 23 日
Specifically called the hotel before booking to ask about the pool. Was it open, etc. The pool was 62°. That is unsafe for people to be swimming in that temperature. The heater was broken yet the pool was open. Completely unacceptable. We would not have stayed here! We should have demanded our money back and moved to another hotel but it was late and we were tired and the kids wanted to swim. My daughter went in for a brief moment and got right out. My son never went in. They should have told us that when I specifically called on the phone to ask about the pool. Very disappointed