Terrible service. Firstly, they forgot to send the email for their check in process (boarding pass). Waited 30 minutes to check-in. Arrived late in our room to a broken bed! the middle rod of the bedframe was so bend we has a dip in the middle of the bed! Had to sleep on the floor with no solution for 10hrs! There solution was to straighten Velcro wooden slats and claim the bed is not broken.
We had to find another hotel. Very disappointing.
Colette
Colette (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 30 日
Don’t book with cozysuites
Overall we still had fun but the hotel as a whole including the rooms and hallways was awful. Dirty! Something brown dripping down the walls of bathrooms. Room didn’t look like it was cleaned by staff just last renter maybe. In the hotel main hallway there was dog crap that sat there untouched for hours with just a wet floor sign. There were I think 4 elevators but at check in only 2 were working by the end of the trip only 1 was working! The pool was closed and we were not told about that when booking. The water park and arcade were really only nice things about this hotel so we tried to be away and outside more.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 1 日
The room was very clean and comfortable the only part was i dislike like the sofa bed I rate it a 1 out of 10 it’s not sleep able at all I rather had a cot in the room.
I also asked for a blanket there was no blanket given at all.
I think a cot should be placed in the closet.
Lashawn
Lashawn (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 7 日
Amara
Amara (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 5 日
Cassandra
Cassandra (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 5 日
Donzaleigh
Donzaleigh (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 28 日
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 27 日
Great stay hotel was easy check inn no issues
Gabriel
Gabriel (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 8 日
Sharon
Sharon (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 5 日
alexandria
alexandria (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 10 日
aaliyah
aaliyah (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 4 日
I had a 2br 3bath suite, it was clean n cozy had everything to our convenience it was home a way fr home. Checkin was easy there was entertainment for both the kids n adults. The water park on the premises was convenient also.highly recommended for family vocation.
Cadrene
Cadrene (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 20 日
2nd year in a row using cozy suites we love it n the show boat is amazing we will be back next year
Crystal
Crystal (3 晚家庭旅程)
Travelocity 真實旅客評價
2/10 欠佳
2025 年 2 月 19 日
Overbooked and had no room
When we arrived at cozy suites they over booked the hotel and they were unable to provide us a room. When we went to the room the first gave us there was someone already in the room. Cozy suites is run by a 3rd party and do a terrible job coordinating with air bnb. This place is not worth your time. We did get a full refund but it was easily the worst place i ever booked. DO NOT GO HERE.
Matt
Matt (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 4 日
Cozy suites is a third party company and didn’t honor terms posted by Expedia so I have to wait for my funds to be returned and rebook somewhere else with funds slated for my stay experience. Customer service is terrible. I was held liable for a bad partnership between Cozy, Showboat & Expedia all three are terrible for this inconvenience no one helped the customer.
Google
Expedia 真實旅客評價
2/10 欠佳
2025 年 2 月 2 日
Marisa
Marisa (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 19 日
The bed and couch were very uncomfortable and the air conditioning didn’t work so it was very hot in the room. Yes need heat but at night would be nice to cool it down.
Tamara
Tamara (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 15 日
Louis
Louis (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 14 日
The property is dated but clean.
Wanda
Wanda (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 7 日
LoVance
LoVance (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 1 日
Good weekend geataway.
It was a great room with a beautiful view of the ocean. The room was clean and smelled pleasant on arrival. It only one trash can for the room and no other trash bags for trash. Overall a good experience at showboat via comfy suites.
CAPRICE
CAPRICE (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 26 日
The water jar was so dirty and moldy. One of the bed frame was broken that when laying down it sunk in. The table was wobbly.