I must say that this is our first and last time staying at this hotel. I feel that I paid WAY TOO MUCH for the quality of room and location we stayed in. Upon arriving to our room (419), I noticed that our bathroom was on the verge of falling apart. The shower tub was stained, the soap holders were hanging on by a prayer and the shower itself was about to fall apart. When I went down to report this to the front desk, all I was told was that the hotel was booked solid and they couldn't move me to a different room. The hotel cleanliness was subpar as well. The hallways were dirty and had a foul smell. I also had to go to multiple floors to try to find working ice maker. I understand that the hotel is about to go through renovations but basic maintenance and cleanliness don't need to wait for a renovation. I have attached pictures/ video to support my complaint
Andres
Andres (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Sandi
Sandi (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
ANGELICA
ANGELICA (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 3 日
Sudhakar
Sudhakar (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 1 日
Nice ish
Surprise ‘resort fee’ at check in and $10 add on for parking. Hotel is decent but seedy, bed linens were clean but spotty. Loved the gulf view.
Elliot
Elliot (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
JoAnn
JoAnn (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 31 日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Great little getaway for few days
Loved it! Great easy beach access! For it to be an older hotel it was nice and clean but the only thing I would suggest is the minor maintenance on the building looks like the already started renovating.
Christina
Christina (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Mayra
Mayra (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Christopher
Christopher (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 27 日
Don’t come here if you are germaphobic
The deck was 5 years past replacing, same with carpet cleanliness in the hallway approaching our room. It looked like an 80’s roller rink.
Alex
Alex (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 26 日
No air conditioner in a very unsanitary room.
We were not.told that the ac was not working in that room and had been worked on thay day. It was very hot in the room, so i went to the front desk,that is when she told me that the ac had been worked on that day but she would let them know. They brought up a stand alone ac when we were out to dinner. We got back and the ac had leaked all over the floor. We ended up leaving it was very hot in the room still and the room had rust, dirt on the comforter, and bathroom was not clean. I waited at the front desk to talk to someone again. They put a sign up that said "we will be right back" I waited over 20 mins and no one came. We left and decided to come back and talk to someone. When we came back, she said that there was nothing she could do besides offer another room down the hall that ac has had some trouble but we need to accept that because its hot outside.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
Guest service at the front desk was exceptionally slow! But! The room was equally as clean. The hotel is notably old, but has been very nicely upgraded. The view from my 5th floor room was the cherry on top!
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 24 日
Family Vacation 2025
Checking in was okay, setting up parking not so okay. The English language is not a plus with staff. I had indicated that I was a disabled Vet at pre-check in as well as in person check in desiring a lower floor and received a 6th floor room. I indicated to staff at check in that I and my wife have problems getting around at which time I was informed "we have elevators". The elevators are small and slow. The morning of check out I intended to make coffee in the room and found only "decaf" where the previous mornings regular coffee was available. When I approached the front desk requesting regular coffee in place of decaf the clerk did not understand what I wanted and pointed to the coffee pot provided near the cafe/bar. Try taking 2 styrofoam cups to the 6th floor via elevator and then try to open the room door...
The room was okay, the restroom was adequate but needs repairs in the shower and toilet paper holder tended to freewheel.
Randy
Randy (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 22 日
Fees upon fees! No free parking at the hotel. Hotel was very dirty overall. Guest bathrooms in main lobby were beyond disgustingly dirty!
Amy
Amy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 19 日
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 19 日
Toilets didn’t flush
no signage for when they server food
Pool was closed
Richard
Richard (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 18 日
The location and the staff are all wonderful. The hotel is a little older and has some wear and tear.