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Playa Esperanza Resort

4.0 star property
Beachfront hotel with spa, near Playa de Muro

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Playa Esperanza Resort

Aerial view
Exterior
Exterior
Indoor pool, 3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
Indoor pool, 3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Airport transfer
    Airport transfer
  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 3 poolside bars
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • Breakfast available
  • Free supervised childcare
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Children stay free
  • Supervised childcare (free)
  • Children's pool
  • Playground on-site
  • Television
  • Garden

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Junior Studio Suite, Partial Sea View (2 Adults + 1 Child)

In-room safe, desk, laptop workspace, blackout curtains

Junior Studio Suite, Partial Sea View (2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Satellite channels
Wardrobe
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Junior Studio Suite, Partial Ocean View (2 Adults)

In-room safe, desk, laptop workspace, blackout curtains

Junior Studio Suite, Partial Ocean View (2 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Satellite channels
Wardrobe
  • Sleeps 2
  • 2 Single Beds

View all photos for Low Cost Double Room, 1 Queen Bed (No Balcony)

In-room safe, desk, laptop workspace, blackout curtains

Low Cost Double Room, 1 Queen Bed (No Balcony)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Minibar
Satellite channels
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Balcony, Partial Sea View (2 Adults + 1 Child)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Balcony, Partial Sea View (2 Adults + 1 Child)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Suite, Balcony, Partial Sea View (2 Adults)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Balcony, Partial Sea View (2 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Studio Suite, Partial Ocean View (3 Adults)

In-room safe, desk, laptop workspace, blackout curtains

Junior Studio Suite, Partial Ocean View (3 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Satellite channels
Wardrobe
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Double Room, Balcony, Partial Sea View (2 Adults)

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, Balcony, Partial Sea View (2 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 21 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Double Room, Balcony, Partial Sea View (2 Adults)

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Balcony, Partial Sea View (2 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 21 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Double Room, Balcony (2 Adults)

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, Balcony (2 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Junior Studio Suite, Partial Ocean View (2 Adults + 2 Children)

In-room safe, desk, laptop workspace, blackout curtains

Junior Studio Suite, Partial Ocean View (2 Adults + 2 Children)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Satellite channels
Wardrobe
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Apartment, Partial Sea View (2 Adults + 1 Child)

In-room safe, desk, laptop workspace, blackout curtains

Apartment, Partial Sea View (2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Kitchenette
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, Partial Sea View (2 Adults)

In-room safe, desk, laptop workspace, blackout curtains

Apartment, Partial Sea View (2 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Kitchenette
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, Balcony, Partial Sea View (2 Adults +2 Children)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Balcony, Partial Sea View (2 Adults +2 Children)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Apartment, Partial Sea View (3 Adults + 1 Child)

In-room safe, desk, laptop workspace, blackout curtains

Apartment, Partial Sea View (3 Adults + 1 Child)

Highlights

Balcony or patio
Separate dining area
Soundproofed
Air conditioning
Heating
Kitchenette
Dining table
Flat-screen TV
  • 46 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Suite, Balcony, Partial Sea View (3 Adults)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Balcony, Partial Sea View (3 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Suite, Balcony, Partial Sea View (3 Adults + 1 Child)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Balcony, Partial Sea View (3 Adults + 1 Child)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
  • 44 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Apartment, Partial Sea View (2 Adults +2 children)

In-room safe, desk, laptop workspace, blackout curtains

Apartment, Partial Sea View (2 Adults +2 children)

Highlights

Soundproofed
Air conditioning
Heating
Kitchenette
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Double Room, Balcony, Partial Sea View (2 Adults + 1 Child)

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Balcony, Partial Sea View (2 Adults + 1 Child)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, Partial Sea View (3 Adults)

In-room safe, desk, laptop workspace, blackout curtains

Apartment, Partial Sea View (3 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Kitchenette
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Double Room, Balcony, Partial Sea View (2 Adults + 1 Child)

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, Balcony, Partial Sea View (2 Adults + 1 Child)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Satellite channels
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Single Room, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Single Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Apartment, City View (2 Adults + 1 Child)

In-room safe, desk, laptop workspace, blackout curtains

Standard Apartment, City View (2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Cookware/dishes/utensils
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Apartment, City View (3 Adults + 1 Child)

In-room safe, desk, laptop workspace, blackout curtains

Standard Apartment, City View (3 Adults + 1 Child)

Highlights

Balcony or patio
Separate dining area
Soundproofed
Air conditioning
Heating
Dining table
Flat-screen TV
Separate bedroom
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Junior Studio Suite, Partial Ocean View (3 Adults + 1 Child)

In-room safe, desk, laptop workspace, blackout curtains

Junior Studio Suite, Partial Ocean View (3 Adults + 1 Child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 37 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Standard Apartment, City View (2 Adults)

In-room safe, desk, laptop workspace, blackout curtains

Standard Apartment, City View (2 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Cookware/dishes/utensils
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room Single Use, Balcony, Partial Sea View

In-room safe, desk, laptop workspace, blackout curtains

Double Room Single Use, Balcony, Partial Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Satellite channels
  • Sleeps 1
  • 2 Single Beds OR 1 Double Bed

View all photos for Standard Double Room, Balcony (2 Adults + 1 Child)

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, Balcony (2 Adults + 1 Child)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Satellite channels
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Double Room Single Use, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room Single Use, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Satellite channels
  • Sleeps 1
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Apartment, City View (3 Adults)

In-room safe, desk, laptop workspace, blackout curtains

Standard Apartment, City View (3 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Cookware/dishes/utensils
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Apartment, City View (2 Adults + 2 Children)

In-room safe, desk, laptop workspace, blackout curtains

Standard Apartment, City View (2 Adults + 2 Children)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Cookware/dishes/utensils
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

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About the area

Map
Avenida de la Albufera No 4, Playa de Muro, Muro, Mallorca, 7458

What's nearby

  • Playa de Muro - 5 min walk - 0.5 km
  • Albufera Natural Park - 1 min drive - 0.6 km
  • Hidropark - 7 min drive - 5.0 km
  • Alcúdia Port - 8 min drive - 5.6 km
  • Alcúdia Beach - 9 min drive - 3.0 km

Getting around

  • Palma de Mallorca (PMI) - 51 min drive
  • Sa Pobla Station - 13 min drive
  • Petra Station - 20 min drive
  • Inca Station - 23 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bellevue - ‬6 min drive
  • ‪L’Épicerie Alcudia - ‬4 min drive
  • ‪S'àmfora - ‬5 min drive
  • ‪El Loro Verde - ‬5 min drive
  • ‪Playero - ‬5 min drive

About this property

Playa Esperanza Resort

At Playa Esperanza Resort, you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll be within a 10-minute walk of Playa de Muro. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and facials. Speisesaal, one of 2 restaurants, offers a beachfront location, and serves breakfast and dinner. Other highlights include 3 poolside bars, a bar/lounge and a health club. Fellow travellers say good things about the overall property condition.

Languages

English, French, German, Spanish

At a glance

Hotel size

  • 565 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
  • The "Assigned at Check-in" room layout and furnishings may differ from the photos shown.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • This property enforces a strict dress code during dinner in the restaurant.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (1 year old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Free supervised childcare

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • Free off-site parking within 164 ft
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • 3 poolside bars
  • Bar/lounge
  • Coffee shop
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Archery
  • Mountain biking
  • Shopping
  • Free use of nearby fitness centre
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre (3229 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Bike cleaning
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1970
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • 24-hour fitness centre
  • 3 outdoor pools
  • An indoor pool
  • Arcade/games room
  • Bike parking
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Front entrance ramp
  • Well-lit path to entrance
  • Step-free path to entrance
  • Hardwood flooring in room

Room amenities

Be entertained

  • 41-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Dining

Speisesaal – This beachfront buffet restaurant serves breakfast and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night, up to 9 nights and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 16 per person
  • Airport shuttle service is offered for an extra charge of EUR 89 per vehicle (one-way. Maximum occupancy 4)
  • Safes in guest rooms can be used for EUR 2 per day

Renovations and closures

The property is closed during the winter season.

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 15 years old are not allowed in the health club, fitness facility or hot tub
  • Guests under 15 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
On-site parties or group events are strictly prohibited.
Guests can rest easy knowing that there's a security system and a first aid kit on-site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note: Men are required to wear trousers (long pants) for dinner.

Also known as

Hotel Playa Esperanza Muro
Hotel Playa Esperanza
Playa Esperanza Muro
Playa Esperanza
Hotel Playa Esperanza Playa De Muro, Majorca
Playa Esperanza De Muro
Playa Esperanza Hotel
Hotel Playa Esperanza Playa De Muro
Playa Esperanza De Muro
Hotel Playa Esperanza
Playa Esperanza Resort Muro
Playa Esperanza Resort Hotel
Playa Esperanza Resort Hotel Muro
Playa Esperanza Resort affiliated by Melia

Frequently asked questions

Is Playa Esperanza Resort currently open?
The property is closed during the winter season.
Is there a pool at Playa Esperanza Resort?
Yes, there are 3 outdoor pools, an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Playa Esperanza Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Playa Esperanza Resort?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Playa Esperanza Resort?
Yes, an airport shuttle is available. The charge is EUR 89 per vehicle one-way.
What are the check-in and check-out times at Playa Esperanza Resort?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11:00 AM.
What is there to do at Playa Esperanza Resort and nearby?
Have fun with on-site activities such as mountain biking, archery and volleyball and improve your game at the on-site tennis courts. Additional recreation on-site includes volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Playa Esperanza Resort also has 3 poolside bars, a 24-hour fitness centre and a sauna, as well as an arcade and a garden.
Are there restaurants at or near Playa Esperanza Resort?
Yes, there are 2 on-site restaurants, featuring beachfront dining and garden views.
What's the area around Playa Esperanza Resort like?
Playa Esperanza Resort is located a short 5-minute walk from Playa de Muro.

Playa Esperanza Resort Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Poor

This was the worst vacation experience I’ve had in the last 20 years. Your North building (apartments) have a significant sanitation issue, and possibly a sewer management issue as well. The density of insects (ants, flies, cockroaches, beetles, etc) in the room was unacceptable. And your staff don’t seem to care AT ALL, which is perhaps the greatest source of disappointed. If you’re over capacity, and truly unable to accommodate a guest, then offer them a refund. I did find a suitable room elsewhere, and when they heard about my terrible experience at Playa Esperanza, they offered me a free upgrade. They clearly understood the importance of good service, and they have earned all of my future business. I hope for your sake that your management take some steps in the right direction for the health and safety of your guests.
Bobak, 3-night family trip
Verified Expedia guest review

4/10 Fair

Overall a hotel thats cutting corners, to make money on the smallest of things. It’s far from the exquisite relaxing hotel we stayed at pre covid. That cared for and provided good service to the guests. Pros Lovely location right on the beach. The beach stretches for miles. Plenty of sun loungers in and around the hotel pools and gardens. Hotel gardens are well maintained. Small supermarket on site that stocks most things. Cons Reception staff are not the friendliest. Everything feels to much trouble. Limited choice of food which is not always restocked. It is very much like a scrum to get food, with everyone pushing and leaning over you. Loud music constantly around the pool area during the day. Restaurant is like a food factory! Feed the guests, pack as many in as you can and let them leave as quickly as possible. Plates are removed from under you as you take the last mouthful. The four poster sun beds have now all been moved to the pool. Sunbathing here is like a hot house! There used to be some in the gardens giving the option for a sheltered location. The redesign of the restaurant removing the comfortable chairs, table cloths and fabric napkins has cheapened the dining experience. It now feels and looks like an upmarket cafe. very noisy far from a relaxing dining experience it was. We waited 10 mins for soup to be refilled. After room clean it smelt like an old damp cloth. Nothing is coMplimentary not even a glass of water.
Elizabeth, 7-night family trip
Verified Expedia guest review

6/10 Good

Location on the beach is excellent, views are beautiful and parking is free but that’s about it. Overall, it wasn’t good value for what we paid. We expected more from a four star hotel, for example a welcome bottle of water in the room instead of having to buy it at their supermarket, better food and more attentive customer service. Also we found it strange to have to pay a deposit for beach towels, it sends the message that you don’t trust your customer. We came away from this hotel feeling disappointed for how much we paid for and their approach. You can’t beat the location on Playa de Muro so if you really want to stay there be prepared for mass tourism both in the resort and on the back street. You can definitely find more charming four star resorts elsewhere and at half the price.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent location and staff.
View from my balcony
paul, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This is a lovely hotel in a wonderful location. As British tourists, we were very much in the minority, which we liked (Wir sind Europäer). The hotel has a very nice family-friendly atmosphere and (as we stayed in early September) there were lots of pre-school children around. The hotel was clean, the staff were delightful and the food, varied and plentiful. Our only complaint would be with the two sittings arrangement at dinner. Each sitting was just 90 minutes long and so everyone arrived for dinner at the earliest opportunity, creating chaos in the areas where the buffet was being served. It wasn't the relaxing, laid-back experience that we had hoped for. Towards the end of our holiday, the hotel changed the dining arrangement and allowed people to eat when they liked. The result was so much more enjoyable as people took their time and didn't feel under pressure. Perhaps earlier on in our holiday, the hotel was just too full and too busy to cope. We would love to return to Muro one day but we will need to save our pocket-money. This was one of the most expensive hotels we have visited, but probably the best.
11-night romance trip
Verified Expedia guest review

2/10 Poor

Frequent traveller
Disappointing rooms.
12-night family trip
Verified Hotels.com guest review

8/10 Very good

5-night trip
Verified Expedia guest review

8/10 Very good

3-night trip
Verified Expedia guest review

10/10 Exceptional

The cleaning staff and thin white lady at the dining room were feiendly kind and nice and helpful. The front desk(except the very young woman with pony tail) folks always looked too busy on their computers to talk or help But when you phoned down to ask they were helpful. Be aware you need to put up money to use towels and an iron (not one in the room) you DO get the money back upon return. Overall really good. Will stay there again.
9-night family trip
Verified Orbitz guest review

8/10 Very good

Nice place
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

i et
Ivan, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Location for our cycling activity. Being refused entry to the restaurant for wearing shorts when females were allowed to wear shorts. I thought this type of sexist behaviour had been eradicated years ago
4-night trip
Verified Expedia guest review

8/10 Very good

Mallorca 312 Bike Event - Hotel
I was staying at the hotel for the Mallorca 312 cycle event. Lovely hotel, nice staff, efficient, great position on beach, had a cold buffet on offer for night time arrivals. Some areas of the hotel were a little tired. Mostly an excellent hotel and excellent value for money.
Nathan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Holiday
Excellent hotel service was very good food was nice and fresh staff were very good 5 stars all round Beach and sea amazing
Tehra, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Holiday in majorca
Amazing place beautiful sea clean beach hotel staff food breakfast 5 stars brilliant experince
Tehra, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

Dining staff really friendly and helpful however front desk not as much. Didn't tell us coffee facilities before breakfast was available only handed us a paper in Spanish assuming we can read. We only found out on last day. Otherwise very pleasant stay even though as off season nothing open around the hotel. Good variety of food in buffet .
4-night family trip
Verified Expedia guest review

8/10 Very good

Lovely hotel
Really lovely hotel in a great location. 3 great pools and only steps from the beach, what more could you ask for. There was more than enough sun loungers dotted around, I particularly liked lying under a palm tree. Breakfast was really good and dinner had a different theme each night and seemed to cover all the bases for different diets. The spa facilities and gym were great. Would be perfect for families with a good variety of things to keep littke folk entertained. The animation team work really hard as do all of the staff who were all very polite and friendly. Will definitely go back
9-night trip
Verified Expedia guest review

8/10 Very good

Relaxing stay at Muro Beach
The beach was beautiful. The staff were all nice. The buffet was adequate. A pass to the spa was included which had nice waiter features, sauna and steam room. There is limited parking at the hotel so we had to park at the beach. There is a fee to use the in room safe and a 15 euro deposit is required for use of beach towels. Overall it was a good value.
Charlotte, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel.
Great hotel and the service was excellent. Great location for the Mallorca 312 sportive. Food and service was generally excellent. We had a sea view which was amazing particularly to wake up to the sunrise and gentle waves breaking on the beach. Only bad points were the people in the next door room who’s alarm went off 3 nights on the run at 1.20 am?! The sound came in from the balcony so had to close the windows and the air conditioning was not on so the room was very warm. Also they do an early breakfast between midnight and 7 but nothing between 7 and 8 am which is odd since 8 am is quite late for breakfast to start. Both minor points and we would stay again without hesitation.
Verified Hotels.com guest review

8/10 Very good

Satisfied, but room for improvement
The price is a pretty good value considering breakfast and dinner were included! We also enjoyed the pool and spa area. However, some things were not as ideal. For instance, the shower did not appear clean and there was hair. Not a big deal to me and others may be very put off by that.... but, I do know the general expectation is not to your hotel in that condition. Also, we were double charged at the front desk although we previously paid online. Once we disputed it, we were offered our refund, but the transaction was not cancelled on the credit card. Once again - not a huge deal to us, but it may have happened to others. Lastly, this was mid-April so it was not quite as hot and humid as it is in the summer and our room was HOT. The AC was not blowing out cool air so we had to sleep with the window open. There are a ton of options for food at dinner and breakfast, but boy do they pack things up at 2130 on the dot. As with any buffet - some food is good, and some is not so good. Overall, still a great value. The staff members were very friendly and more than helpful and the overall presentation of the hotel is very nice.
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel
Been to the Playa Esperanza many times. The staff are very friendly and a lot of them remembered us from the previous visits and spent time talking to us. Located right on the beach and great for walking either way and across the road is Parc Naturel de Albufera. Mainly Germans and Spanish in the hotel but I have no problem with this as they will quite happily chat to you. We visit in early or late season and have been coming here for the last 16 years and have stayed about 14 times and will be returning again.
Verified Hotels.com guest review