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Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants, near Bernabéu Stadium

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Photo gallery for Hotel Puerta América

Porch
2 bars/lounges, poolside bar
2 restaurants, breakfast served
Front of property
Seasonal outdoor pool
In the heart of Madrid, Hotel Puerta América offers a vibrant retreat. Enjoy rooftop views, swim in the seasonal outdoor pool, or dance at the nightclub. With two on-site restaurants and a coffee shop/cafe nearby parks and gardens to stroll through.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Connecting rooms available
  • Parking available
  • Air conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • Conference centre

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
The current price is HK$907
HK$997 total
includes taxes & fees
24 Aug - 25 Aug

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Deep-soaking bath
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room

8.8 out of 10
Excellent
(53 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Blackout curtains
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

In-room safe, desk, blackout curtains, soundproofing

Junior Suite

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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The price is HK$1,276
HK$1,404 total
includes taxes & fees
17 Aug - 18 Aug
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About the area

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

What's nearby

  • Plaza de Toros de Las Ventas - 15 min walk - 1.3 km
  • WiZink Center - 3 min drive - 1.8 km
  • Bernabéu Stadium - 4 min drive - 3.2 km
  • Gran Via - 5 min drive - 3.9 km
  • El Retiro Park - 6 min drive - 6.8 km

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 11 min drive
  • Madrid Recoletos Station - 5 min drive
  • Madrid Chamartín Station - 7 min drive
  • Nuevos Ministerios Station - 30 min walk
  • Cartagena Station - 3 min walk
  • Prosperidad Station - 10 min walk
  • Avenida de America Station - 10 min walk

Restaurants

  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪Peggy Sue's - ‬5 min walk
  • ‪Casa Jorge - ‬7 min walk
  • ‪Rías Bajas Restaurante - ‬4 min walk

About this property

Hotel Puerta América

Hotel Puerta América features a rooftop terrace and puts you a short five-minute drive from Bernabéu Stadium and Paseo de la Castellana. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at The Observatory, which serves dinner and is one of 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar and a fitness centre. Fellow travellers say great things about the helpful staff. Public transportation is only a short walk: Cartagena Station is 3 minutes and Prosperidad Station is 10 minutes.

Languages

English, French, German, Italian, Spanish

At a glance

DONE

Hotel size

    • 315 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (EUR 30.00 per day)
    • On-site extended parking (EUR 30.00 per night)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

Working away

  • Business centre
  • 5 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness centre
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Observatory – This fine-dining restaurant only serves dinner. Reservations are required.
Karrara Terrace – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Lobby Bistro – This bistro serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: EUR 50 per accommodation, per day

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 30 for adults and EUR 12.50 for children
  • Housekeeping is offered for an extra charge

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 September to 15 June:
  • Swimming pool

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 60.0 per night

Parking

  • Self-parking costs EUR 30.00 per day
  • Extended parking costs EUR 30.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 8:00 PM
  • The seasonal pool is open from June 23 to September 15
  • Children under 18 years old are not allowed in the fitness facility without adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Silken Puerta America Madrid
Hotel Silken Puerta America
Silken Puerta America Madrid
Silken Puerta America
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América offer free cancellation for a full refund?

Yes, Hotel Puerta América does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Puerta América?

Yes, there's a seasonal outdoor pool. Guests have pool access from 11:00 AM to 8:00 PM.

Are pets allowed at Hotel Puerta América?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Puerta América?

Yes. Self-parking costs EUR 30.00 per day. Extended parking costs EUR 30.00 per night.

What are the check-in and check-out times at Hotel Puerta América?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

Is there an on-site casino at Hotel Puerta América?

No, this hotel doesn't have a casino, but Casino de Madrid (7-min drive) and Casino Gran Via (7-min drive) are both nearby.

What is there to do at Hotel Puerta América and nearby?

Hotel Puerta América has 2 bars and a seasonal outdoor pool, as well as a fitness centre and a garden.

Are there restaurants at or near Hotel Puerta América?

Yes, there are 2 on-site restaurants.

What's the area around Hotel Puerta América like?

Hotel Puerta América is a short 3-minute walk from Cartagena Station and 19 minutes' walk from San Camilo Hospital Quirón.

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Hotel Puerta América Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Breakfast
Bed
Design
Service staff
Food
Bathroom
Drinks
Refrigerator
Water

What guests liked

  • Breakfast was exceptional with a wide variety of options and delicious choices. (9 reviews)
  • The property is conveniently located near the airport, with a 15-minute trip and easy public transport connections. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Good

Nice hotel with quirky rooms! Parking is expensive but secure. Close to metro station so easy to get into the city.
Neil, 1-night trip

10/10 Excellent

A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Eileen, 1-night trip

10/10 Excellent

Great customer service, friendly staff, good amenities
Maria Alexandra, 2-night trip

10/10 Excellent

The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
David, 2-night trip

8/10 Good

Stayed here a few times now. Be careful on room choice, as some are a little "out there" but overall a great hotel, with great staff
keith, 2-night trip

10/10 Excellent

Good location, nice and unique property
Andrea M., 2-night trip

8/10 Good

Very good in general. Round beds are a bit weird. AC didn’t work very well, and it’s steaming in Madrid now.
Martha, 2-night trip

10/10 Excellent

Beautiful hotel
Rose, 1-night trip

8/10 Good

Very friendly staff at the reception
Adrianna, 2-night trip

10/10 Excellent

Great Property!!!!!
Josue, 3-night trip

10/10 Excellent

The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional.
David, 2-night trip

8/10 Good

Had a lovely stay
Lynsey, 2-night trip

8/10 Good

Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :)
keith, 2-night trip

10/10 Excellent

It was very futuristic. Everything worked and the bed was comfortable and the staff were really nice and accomodatinf especially the room service people. Many thanks for everything
John, 2-night trip

8/10 Good

Close to the metro, room wasnt great.
Bethany, 3-night trip

8/10 Good

In my opinion, it's a good hotel ma it needs a renovation
Maria Teresa, 3-night trip

10/10 Excellent

We had a room at the 12 floor. Amazing view over the city. Very big room. Bathtube was great. 2 person fits in there. Cleaning service great. We can recommend that hotel.
Martin, 6-night trip

6/10 Okay

Bathroom
loisett, 3-night trip

6/10 Okay

Good hotel, but nothing more

The hotel didn't have the pool available as advertised. The condition of the hotel was also starting to decay.
2-night trip

10/10 Excellent

Everything about this hotel good nice and clean.
Octavio, 3-night trip

10/10 Excellent

Very cozy place!
Cintia, 2-night trip

8/10 Good

Quiet and close to airport
feng, 1-night trip

6/10 Okay

Rooms were nice, broken shower, broken bidet, refrigerator broken, shower floor broken. The trash can in the bathroom was also broken. They should consider fixing or replacing the amenities . We had to relocate to another room. Things were still not in good shape.
CAROL, 6-night trip

4/10 Poor

Was given a room in this space age white floor and the carpet in the room was disgusting - so dirty that I did not even want to stand on it in my bare feet. Hotel needs to get some fundamentals right like providing a clean room to its valuable guests. Should have offered compensation for 3 out of 4 nights I was in the room and not tried to make out they had no idea the floor was like that!
Mark, 4-night trip

10/10 Excellent

Amazing staff and very welcoming.
Jordon, 4-night trip