My first time ever traveling to Mexico. As a solo traveler on this trip I planned on only focusing soaking up the sun, staying on the resort just to get the feel of Cancún. I was looking for an All inclusive Adult’s only. What caught my eye about Excellence Riviera Cancun was the white sandy beach ( that sold me immediately)
I was hoping to get an ocean front (all sold out) I end up getting a jr suite pool view.
This hotel exceeded my expectation's.
The staff was Amazing you literally are catered too.
I mostly layed out on the beach under the hut while drinks and food was catered.
The staff go above and beyond.
I was extremely impressed and definitely plan to be back.
This time in hopes of an ocean front view and do plan on taking advantage of the many excursions they have to offer.
Martha
Martha (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 26 日
Nicole
Nicole (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 24 日
Charlotte
Charlotte (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 18 日
patrick
patrick (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 13 日
The check in process was very smooth and our butler, Randy, was very helpful during our stay and assisted us with everything we needed!
Arshia
Arshia (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 12 日
Bradley
Bradley (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 11 日
We had a wonderful experience. So many food and drink options available. The staff was incredible. We did have a leaky ceiling which was promptly fixed.
Mercades
Mercades (7 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 11 日
Disappointing Experience – Not Worth the Hype
Unfortunately, my stay at this hotel was far from enjoyable.
• Wine Selection: Extremely limited and disappointing – only two cheap options available: a Merlot and a Cabernet Sauvignon, both from Chile. Not what you’d expect from a hotel of this supposed standard.
• Humidity Issues: The room was unbearably humid, which made it very uncomfortable to sleep or relax. Even worse, there was an actual leak in the roof.
• Food Quality: The food at the hotel restaurants was mediocre at best. Nothing memorable or worth recommending.
• Photos/Videos: I would have loved to share photo or video evidence, but unfortunately, I can’t upload them here.
Overall, this was not a pleasant experience and I wouldn’t recommend this hotel.
Elizabeth
Elizabeth (7 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 10 日
Scott
Scott (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Lots of activities and the staff were awesome!
Food was better than average.
Overall a great experience.
LUIS
LUIS (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 10 日
The resort was beautiful! All of the staff were super friendly! The food was also fantastic!!!
Tyler
Tyler (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 10 日
This was our first stay at Excellence Riviera Cancún. Our room was a swim up, non club. Jorge in this area was excellent! Attentive, friendly and timely. We ate at Grill for dinner twice. Excellent both times. Maria here is wonderful! We are at Spice, thank you to Sergio was great! Attentive, warm and kind. Oregano, food was fine-cannoli was wow! We did the breakfast buffet spot on, and she sat outside, referring to be warm. Carlos, above and beyond, thank you! During this time, the beach was not swimmable. So much sargassum. Parts of the resort seem tired. Some of the staff seem bothered. Lazy days on the river or swim up’s was perfect. Every day was sunny. We did not make it to entertainment but turned in early to comfy beds.
paul
paul (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Good food
Wen
Wen (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 10 日
This was my third time at this property great experience!
randall
randall (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 9 日
ADRIANA
ADRIANA (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 9 日
I loved it was secluded and Adults only! This is a fantastic resort for couples. I loved it here!
Joy
Joy (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Kristin
Kristin (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Food options seemed like they thought what would Americans eat. Quality was good, but dishes was a little off. Did offer many different cuisines.
Nice rooms. Nice pools. Tons of activity options.
Daniel
Daniel (8 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 7 日
Beautiful stay, amazing staff, top notch food & the daily activities always keep you entertained. Will absolutely be back. Make sure you read the dress codes for the restaurants because they will send you back to your room to change
Shay
Shay (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
the concierge desk is fenomenal and also tehy provided a 5 star dining experience. hotel is clean and quiet.
Its a little aged but worth every penny .
Wagner
Wagner (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
Great Experience
9.5 - Overall
9.0 - Food
10 - Service / Staff
10 - Cleanliness
10 - Room - Jr Rooftop Suite
9.5 - Activities - No snorkeling due to seaweed
9.0 - Beach - Water was murky with seaweed
Ronald
Ronald (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 4 日
Todo el edificio muy bonito; la limpieza de avitacion fue excelente por la manana y por la tarde , el cervicio todos muy amables
Apolonio
Apolonio (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 4 日
We had the most amazing time at the Excellence Riviera Cancún. The service at this resort is the best we have ever seen in an all inclusive resort. They go above and beyond to make sure you have the most amazing experience there. Thank you Manuel Arguetas !!!