Unfortunately, my stay was not as comfortable as I’d hoped. The mattress in the room was very worn and clearly needs to be replaced. One of the most frustrating issues was the overwhelming smell of marijuana smoke coming from the room below, which filled my non-smoking room. I reported this to the front desk, but was told they couldn’t act unless they could pinpoint the source. I even shared that I saw the guests smoking on their balcony and had taken photos, but no further action was taken.
Additionally, the fire alarm went off multiple times during my stay — each time a false alarm. Having to travel down from the 10th floor repeatedly was very disruptive. If the hotel is able to send text messages to guests during their stay, it would be helpful to use that system to notify guests of false alarms or maintenance testing. At the very least, placing the system in test mode would prevent unnecessary disturbances.
Unfortunately, between the poor mattress condition, strong smoke odor, and repeated alarm disruptions, this stay fell short of expectations.