Ehh. Mediocre at best. Resort was a little run down but not the worst. We also got talked into buying a vacation package with the Barcelo group, which was fine (also, if you decide to sit in on this presentation, be prepared for 3 hours, not 1.5) but the representatives we dealt with did not hold up their end of the bargain which was supposed to compensate us for our commitment. We were supposed to get a sunset yacht ride as a "gift", but they failed to schedule it properly and we missed out on an experience that we had planned for and looked forward to. Highly unlikely we will ever return to this resort.
Alexandra
Alexandra (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 24 日
Ewwwwwwww (but very nice people)
First, the staff here is amazing! So kind and willing to help however they can. Second, it was only a matter of a few days before a few things told us we wouldn't be back. The food is okay, which means it doesn't take long to be over it. The menu does not change, and when you're there for 8 days, that gets boring fast. The biggest issue however was that it does not seem like the adult pool is treated or cleaned. The other pools looked clear all week but the adult pool was pretty nasty. Foggy and smelly. One guest admitted to us that he'd been peeing in it all week long. We even saw him move away from his group to relieve himself. That's not the hotels fault, but make the need for treating the water all the more important.
真實旅客
7 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Amazing staff
Alejandro Ramirez
Alejandro Ramirez (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 19 日
MIguel
MIguel (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 16 日
Karina
Karina (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 26 日
ERIKA
ERIKA (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 23 日
Shane
Shane (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 18 日
Faltas en el servicio
Falta mucha variedad de comida en todos los tiempos, demasiado permisivos con los turistas extranjeros y dejando q hagan lo q quieran sin q respeten las cosas de los demas
Guillermo
Guillermo (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 13 日
Viktoriya
Viktoriya (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 13 日
Overall nice property and experience. Wasn’t a fan that the bars only had one server. Especially the lobby bar. At night when it was the only bar open it took awhile to get a drink. Also, you have to make in person reservations the morning of for dinner. If you missed your time slot you had to go to the buffet. Even when there was open tables available and I was by myself.
Jose
Jose (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 13 日
So lovely experience with staff especially the Mirador restaurant group.. they were so welcoming and caring.. a good bunch of people.. very clean and almost everything was there. Would definitely come back
Prajisha
Prajisha (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 12 日
Muy caro para lo qué ofrecen
El hotel tiene lineas telefonicas que nunca contestan. Ascensores en mal estado. Habitaciones viejas pero comodas. Habia una cucaracha en mi habitacion. Toca ir al lobby para organizar todo. Los del manteniento se demoran en llegar. El buffet siempre lleno, para todo una fila. El bar de la alberca se queda sin vasos para atender y es desesperante hacer una fila larga para que al final te digan que ya no tienem vasos. Personas en general amables.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 12 日
The lounge chairs at the pool area were not clean.food wasn't hot in the buffets like it should of been.the food aways seemed to be the same .
Louise
Louise (10 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 12 日
Food sucked. Cold and always the same stuff. Outdated. Wont go back.
Mary Ellen
Mary Ellen (4 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 12 日
We really enjoyed our stay the hotel’s proximity to the beach was great, the room was lovely, and the pools were a nice bonus. However, only one elevator was working during our visit, which caused long wait times. We also had some trouble with the room key cards constantly deactivating, requiring multiple trips to the front desk for reactivation.
Jorge
Jorge (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 11 日
Tienen muy bien debió y los empleados tratan muy bien a los huéspedes
Alejandra
Alejandra (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 10 日
Great stay great staff
Sarah
Sarah (6 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 9 日
They need renovations.
The shower came out cold.
They didn’t clean my room twice.
I had tons of issues with the room key.
It did not open the door.
Very poor food selection.
Patricia
Patricia (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 7 日
The room was dingy feeling, with stains on the furniture and walls. Paint was peeling in the hallway. My ice bucket was wet and dirty. The shower didn't get cleaned well; it had sand on the floor.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 7 日
Bad food
Mainak
Mainak (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 7 日
Worst experience in cancun ,
After several trips to cancun,
And the food was so poorly prepared sometimes even burnt,
Chicken , pork or very rearlly beff , flavor on food very poor, very low quality,
Not happy at all , i feel I waisted my money on something worthless,
If i had the choice to do 0 atrs i would do so.