We had 2 rooms with double queen beds. The room on the 1st floor was fine. The second room (#218) had an active leak in the bathroom above the toilet from the room above. When we opened the bathroom door there was a pool of water around the toilet and black mold on the ceiling where the leaking was happening.
We ended up having to call the front desk from our cell phones because the room phone didn't work. The woman behind the desk was not particularly helpful then. She said she would need to talk to a manager and then gave us no plan of action. We ended up going down to the lobby to talk to her again, and while we were down there she finally tried calling the manager instead of chatting to her friend in the lobby to see if we could get a different room.
They were out of rooms with double beds and said they would put us in a king suite (#211). Come to find out that room did not have a working air conditioning system. It was in the upper '80s low '90s outside.
When we first went in it was warm and very humid, but we assumed maybe the door between the two rooms of the suites have been closed, so the air didn't properly circulate. When we got back from dinner we learned the AC problem was a known issue as another couple who was in the elevator with us had that room previously and got moved out of that room due to the AC issue.
Eventually they brought us a box fan for the night, but that did little to actually cool the room.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 8 日
Shenita
Shenita (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
A great experience!
We were impressed with the cleanliness of the lobby and our room.. the staff were always pleasant and friendly
Chuckema
Chuckema (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 1 日
Carissa
Carissa (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 29 日
Nasty and never again.
Air conditioning did not work properly. The carpet was soaked from the air conditioner dripping in the room. Coffee cup lids were dirty and had hair in them. Window frames were filthy. Shower head looks like it never gets cleaned. Bedding was dirty. Couldn’t sleep from hearing all the noise from the other rooms all night long. Chair in the room was filthy.
Jessica
Jessica (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 26 日
Poor WiFi and broken shower head.
Very slow unusable WiFi. Broken shower head.
Sanjay
Sanjay (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Trip
Everyone was above and beyond outgoing excellence service all the way around I definitely be coming stay again
roxie
roxie (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 4 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 2 日
It was ok, my grandkids enjoyed the pool. It was a smell inside the hotelkkk
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 19 日
The stay was fine, however, our window overlooked a housing(Homes) community. Also, someone in another room was smoking and stunk up our bathroom. An employee came up to investigate. Other than that, the stay was good.
Harry
Harry (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
Melanie
Melanie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
Nice breakfast and quiet place
FEKADU
FEKADU (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 9 日
Dionysas
Dionysas (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 9 日
Check in took forever since people ahead of us were unaware the pool was closed for painting and they had non refundable rooms and seriously disappointed children. Someone tnrew up in the elevator last night and it wasn't cleaned up this am. Ice machine on the main floor wasn't working. Just seemed a bit unloved.
Jeri Fay
Jeri Fay (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 29 日
Dionysas
Dionysas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 14 日
The staff was extraordinary friendly and the hotel was very clean. Breakfast was good!
Margaret
Margaret (1 晚行程)
Orbitz 真實旅客評價
8/10 很好
2025 年 5 月 13 日
My camera was missing when I looked today. The front needed cleaning due to trash.
But other than that I’m good. I just hate my camera was missing.
Geruthal
Geruthal (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 13 日
Carlo
Carlo (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 12 日
The bathroom had a hint of odor but that was the only issue I encountered.
Adnan
Adnan (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 12 日
Good vaue
Older hotel newly updated. Fresh paint, fresh towels and linens. Breakfast was basic but adequate. Overall a good value for a short trip.
Julia
Julia (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 11 日
Great and clean hotel
Huthaifa
Huthaifa (1 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 8 日
Kailyn
Kailyn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 7 日
Restful stay
We are on our way to Tennessee and this was our halfway point. Room was clean, beds were comfortable and the breakfast was very nice. Staff we encountered were friendly and helpful.