Taking into consideration that this area is still rebuilding from hurricane damage.
Pros: the service from all staff was stellar, not a single bad experience from check in, bartenders, grounds, servers etc.
- proximity to the beach and a number of great activities for family and adults
- several food options on site (a little pricey but it’s a resort)
-water fill up stations for bottles was such a great perk in the heat!
Cons:
There are several small pools throughout the resort, however the main pool at Island Grand was in need of better upkeep.
The rooms are a little run down for the nightly price/resort fee. Our bed was hard as a rock and the linens are basically two sheets and a scratchy blanket.
We paid for a room with a balcony- the balcony was basically a small ledge with a fence around it. Not enough room to sit comfortably.
Our family had numerous problems with their room: broken AC, TV didn’t work, and bed rails were broken.
Which leads me to another con- no one ever answered the front desk phone when requested assistance. We had to walk to the front and wait in line each time. Not only is the walk long, but we wasted time waiting in line more than 3 occasions for a simple request.
Lastly, it is mentioned on Hotels.com and on TradeWinds web that there is airport transportation. This is not accurate information. The hotel has two- 3rd party people they recommend but they are not insured or employees of the company. We ended up having to take an Uber.