We arrived early, Just after 2 PM, and inquired about an early check-in. The staff member informed us that we cannot check in early until 2:30 PM.
At 2:30 PM, a new staff member took the place of the other staff member who was off for the day.
Our keys were ready to go when we arrived just after 2 PM and for some reason they would not allow us to check in until 2:30 PM
I’ve stayed in a lot of hotels and I’ve never been refused an early check-in if the room was ready.
This was strange. It was almost as if the staff member who was Less than a half an hour until they clocked out did not want to bother with our check-in.
The room was small. They were stains on the carpet. The toilet seat was loose.
The free breakfast was cold cereal, and bread selections that you had to toast yourself. Do not book this hotel because of the free breakfast. Lol
It was a short walk to M&T BANK Stadium, where we were attending a Ravens game.
So overall, nothing super fancy, and the customer service was less than desirable upon arrival.
Also, do not order pizza from the local pizza joint Massey’s. We ordered a pizza after the Ravens game and it never arrived after a two hour wait. I felt bad for the front desk employee who recommended them. He was the same kind gentleman that checked us in just after 2:30 PM as we were made to wait until then to check in when he took over.
It took 30 minutes on, hold to wait for a manager to process my refund for the pizza we never received.