Our stay started well until Day two my partner noticed bites which he thought was mosquito bites. Day 3 he noticed more bites. We checked the sheets. Which we should have done day 1 but we were thinking this is a nice hotel and did not see anything. He was still getting bit so we looked again and there it was a bed bug clear as day. We made a video and took pictures and immediately went to the front desk to advise them of this issue. The Manager acted quickly and was accommodating and moved us to a new room but it took about 3 hours for them to get the room ready. So we waited and waited. I requested our clothes be washed which they agreed to. I appreciate the room change, however my partner walking around with bed bug bites to his face, nose, arms and back.I requested compensation for the time that was taken away from what should have been such a wonderful time. I waited to see if hotel would respond favorably. I did get an email 3 days later stating they would reimburse for one day and then the next day they changed the response to no compensation because there were no bed bugs after pest control investigated. So I believe they think we brought the bugs and faked the whole ordeal because I was told.. “Under no circumstances were there bed bugs in the room. So that is how this was handled. I felt insulted and upset that I was treated like I stayed at a 2 star hotel.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Love this hotel
Sharon
Sharon (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 13 日
Cara
Cara (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 12 日
Jorge daniel
Jorge daniel (11 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 20 日
Very nice and comfortable place
Not to crewed
reyna
reyna (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 20 日
JOSEPH
JOSEPH (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 20 日
We stayed here 3 nights, 4 days, the first room. We got, we get bug bites from the bed. We approached the front desk with this problem. They moved us to a different room.. It's now been 8 days, and this problem has not been resolved. No have I got a refund
Delancy
Delancy (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Amazing stay
Verisa
Verisa (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 19 日
I always enjoy my stay at the Barcelo Aruba
Dawn
Dawn (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 18 日
The beach was fantastic, and the area around the property was full of excellent off-resort shopping and dining options.
Brian Keith
Brian Keith (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 18 日
The rooms need to be updated. It’s in a prime location. Lots to see and do. The resort itself is ok compared to other Barcelo properties.
Elizabeth
Elizabeth (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 18 日
James A Canfield
James A Canfield (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 17 日
It was a great resort, smaller & easy to navigate, all restaurants were delicious, swimming pool, swim up bar were great, beach was very close with many water sports available, staff was friendly! Would definitely recommend!!
Bernard Jon
Bernard Jon (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 14 日
Location, location. It was perfect and excellent the food was incredible.
Douglas
Douglas (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 12 日
Joyce
Joyce (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 8 日
Ryan
Ryan (10 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
great trip if you tip
Zamira
Zamira (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
the staff was amazing. my view was amazing..the amount of food option are great too!
Kandice
Kandice (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 4 日
Everyone was working hard all the time to keep the place looking very nice.
Melissa
Melissa (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 3 日
michael
michael (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 3 日
I loved seeing the sanctuary for the iguanas , the extra palm trees on the beach were amazing for shade when the palapas were full .
The staff was very friendly and helpful .
Loved that the resort was easy to navigate and close to so many shops , restaurants , vendors !
I would have liked the option to upgrade to a royal level, I was unaware of its perks but next time will be getting it .