Balcony was absolutely filthy when we checked in, it was clearly not cleaned for days or weeks. Disgusting to see rubbish and poop when looking out at the harbour. Bathroom had stains around the bath faucet.
Breakfast buffet had very few dairy free options and the food signs were inconsistent with the allergy info, which could be dangerous if you had severe allergies. My husband ordered the pancakes and said they were good, fried eggs and bacon were fine. Soy milk was freely available.
Service was fine. Condition of room was a bit old and tattered. Bed was comfy and big.
Be aware that you will be able to hear quite loud ferry horns at all hours, rooms are not soundproofed. They woke me up early in the morning.
I was not informed about works at the hotel until I checked in. Hilton blamed hotels.com who I booked through, however the responsibility sits with Hilton to ensure it is clear to guests at the time of booking, and it was not despite them being planned works. Works were noisy both in the room and more so on the balcony. I would not have booked the room if I knew.
Assistant manager Catherine tried really hard to make up for the issues but a free drink at the bar or a complimentary brownie - which was apparently sent to our room but we didn't receive it - doesn't make up for the poor experience.
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 11 日
Martí
Martí (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Juan Carlos
Juan Carlos (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
Lovely hotel
The hotel is very comfortable. We had a lovely view over the harbor. The front desk and concierge staff are outstanding.
The breakfast was sumptuous and the view was spectacular. The only drawback was the officious female server who made the atmosphere less relaxing than it should have been.
Eileen
Eileen (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Great weekend escspe.
From the time we checked in to departure service was attentive and easy. Great spacious room. One of the few hotels these days that has a bath.
Only snag but we are not complaining, we were greeted with a piece of cake in our room and later realised when we read the welcome card that it was fir another guest for his birthday! Sorry Dale, perhaps you got allocated our room and was greeted by an anniversary treat?!
Lim C
Lim C (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 21 日
Estadia Perfeita em Auckland
Hotel ótimo, ambiente aconchegante e bem decorado. Super bem localizado! Café da manhã ótimo, funcionários gentis e esucados. Recomendo
andrea c p
andrea c p (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 20 日
Jacqui
Jacqui (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 17 日
shannon
shannon (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 11 日
Martin
Martin (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 4 日
Martin
Martin (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 4 日
Taranpreet
Taranpreet (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 30 日
Wonderful location. Friendly staff. Had major drainage issue in bathroom with water coming out from drain onto floor- asked to get monetary compensation but did not receive any monetary compensation.
Demetra
Demetra (2 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2025 年 5 月 30 日
Keith
Keith (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 26 日
Grant
Grant (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 24 日
Amber
Amber (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 19 日
Charged me more than I was quoted,,,ask for room to be serviced but wasn’t done ,,,only two tea bags ,,,terrible well never stay there again