We booked an ocean view, I called to confirm it was ocean view. When we arrived and got to our room it WAS NOT. The balcony upgraded room I asked for (rm 211) looked at the roof, when you sat in the chairs provided you couldn't see the ocean either. You had to stand on the chair and lean over railing at an angle to see the water. I immediately went back downstairs and asked for another room. We spent 4 nights here, the first night in the awful room. They moved us the next day, to room 411, but not until after we spent our afternoon waiting for the room to get ready instead of sight seeing. The staff was helpful, female bartender and chair and umbrella guy at beach were very knowledgeable. It was a really stressful way to start vacation.
Shaunna
Shaunna (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 8 日
Room for improvement
We were highly looking forward to our Residence Inn stay at Jekyll Island. The grounds outside the hotel were beautiful, the entrance and check in went smoothly. After gaining access to our room we noticed several issues we thought need more attention to detail- first off the amount of hair still hanging on the walls in the shower gave us a ick feeling of inadequate cleaning. The seals surrounding the showers had a large amount of visible black mold. Several drawers in the room were broken, with the handles falling off, and consistently sliding out, leading us to run into them in the dark- causing bruises and cuts especially dangerous with young children staying in the room. Small beetles/ baby roaches were found in our bags, and climbing on the walls in the corner next to windows.
By the 3rd day the pool was not clean- hair, beetles, and palm tree debris was floating in the pool- as the groundskeepers were trimming the trees.
As for breakfast- if you are gluten or dairy intolerant bring your own breakfast. There are not any alternatives. Despite having a “Starbucks sold here” cafe the coffee was TERRIBLE! If you find you like actual espresso and drinkable coffee- it’s well worth your trip to take a bike to Wake Up Coffee across from the Mosaic Museum.
Aside from these imperfections- we did appreciate the free sand toys and pool floats that guests could utilize. The front desk staff were friendly and helpful.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
Manikanta
Manikanta (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 21 日
J. Dewayne
J. Dewayne (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 18 日
Was supposed to be ocean view with balcony but I got parking lot and no balcony
Cindy
Cindy (6 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 9 日
Vernon
Vernon (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 17 日
JOHN
JOHN (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 10 日
Disappointing
Cameron
Cameron (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 5 日
Not really an oceanfront view
We booked an oceanview balcony room but the view was blocked by an architectural portion of the building. It should have been listed as an obstructed view. We were very disappointed. Otherwise, the room and resort were nice.
Valerie
Valerie (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 24 日
Lack of breakfast food
Enjoyed the hotel, breakfast went from 6-10. Stayed for 3 days when ariving at 9:15 each day the kitchen staff stopped making food as if breakfast was over. This happened everyday. More hotel gurmest showing up to eat with limited food. They also stop stocking milk.
I complained in which they had a discussion in the kitchen and began making more food and bringing out milk. Frustrating!!!
Why each day do they stop making food 45 min early??
Tim
Tim (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 13 日
It was a very nice weekend get away.
Melvin
Melvin (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 9 日
Kristin
Kristin (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Very good getaway for me and my wife. We really enjoyed it
Christopher
Christopher (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Great location clean place newish
Food lacking quality and variety
Luigi
Luigi (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
Just beautiful
Tucker
Tucker (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Cori
Cori (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 25 日
Barbara
Barbara (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 17 日
A lovely place with easy access to the beach and everything you need with very good restaurant and bar. The breakfast was chaotic and out of a lot of food the first day but was good the next two days we were there.
Carolyn
Carolyn (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 14 日
Highly recommend
Great hotel- access to beach and other attractions was great. Loved they lent bikes and breakfast was good.
Amy
Amy (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 10 日
Donald
Donald (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Chloe
Chloe (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 3 日
Unexpected costs. $30 destination fee and $10 fee daily to get on the island. Hundreds of kids ther during our stay
Robert
Robert (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 22 日
This property is always clean. It’s close to the beach and well taken care of.
Lori
Lori (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 16 日
Wonderful location and hotel, great breakfast!
Love this hotel and its location! Staff is always great. Bartenders, waitstaff at restaurant and food manager were all awesome! Food and drinks are great! Rooms are huge and breakfast was one of the best free hotel breakfast I've ever had! Very dog friendly and the pups had a great time. My only issue was that the pool is usually heated and I was looking forward to swimming. That is one of the main reason I booked this hotel and there was no notice or signs that the pool heater was not working.