While the customer service was perfectly fine, the condition of the room was definitely subpar (in our terms, terrible). First, upon arrival to the location, super sketchy. I was glad they had parking security to act as surveillance , but that only gave a minor reassurance. Secondly, upon entry to the room, there was a distinctive odor or smell that just screamed used room. It was a musky smell, like when your bedsheets have been used for about a week, or when someone decided it was okay to lay on the bed after being outside all day. There was no sense of a "clean" smell and it was very off-putting. I did not enjoy this stay at all and it was definitely not worth the $300+ stay.