I reserved two nights and the clerk was aware that this was an emergency stay due to my mother being in the ER at St. Joseph’s John Henry. We reserved the room at 11 pm Friday night but we’re not able to get there til early morning Saturday 5am. They would not let us check in because it was after 3 am. They cancelled my room for the next day as well. The room was paid for. They never explained to us that we had to be there by 3 am. The place was very dirty in the office and the grounds. The manager was not willing to work with us at all knowing our situation. He stated he did give us a refund on the second night, but is waiting for hotels.com to reach back out to him to confirm it all. Very poor customer service. Will never go there or try to go there again.
Sarah
Sarah (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 31 日
Gross
Dirty
Stephanie
Stephanie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Alan
Alan (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 28 日
Fire marshall would have a field day with RRI
Most unsafe feeling hotel ive ever seen, it had no smoke detector, had so many broken and malfuncitoning pieces of equipment too. we left and stayed at a hampton inn in nearby area Sterling Heights
Steven
Steven (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 27 日
Mahmud
Mahmud (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 26 日
Stop. Go somewhere else.
The front desk attendant was great. However, the hotel policy requires you to have a $50 deposit in cash despite booking the room with your credit card. Not knowing that I was unable to check into my room after driving for six hours. I was forced to find somewhere else to stay and the owners are refusing to give me a refund despite not making that policy clear before reserving. Do not stay here unless you’re absolutely desperate.
Jeffrey
Jeffrey (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 21 日
Would not recommend
Essence
Essence (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 21 日
Joseph
Joseph (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 20 日
Christopher
Christopher (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 16 日
Syed
Syed (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 15 日
Angelo
Angelo (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 10 日
Russshlawn
Russshlawn (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 9 日
kendrea
kendrea (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 9 日
Heather
Heather (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 8 日
Angelo
Angelo (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 7 日
Okay
The ac cover kept falling off. The ac didnt keep room cool enough. I asked for a first floor because disability. Unable to honor. Otherwise it was okay. But better same priced options in areas.
Heather
Heather (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 6 日
Russshlawn
Russshlawn (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 6 日
The tv and ac was broken it also had to fridge or microwave
Donovan
Donovan (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 3 日
Russshlawn
Russshlawn (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 1 日
kaiysha
kaiysha (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 1 日
Kalim
Kalim (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 30 日
Awful
Super ghetto! Women screaming all night! Men parked outside sitting in their cars all night!