We came for the Senior Olympics and had three hotel rooms at the Surety. Each one was fantastic and super clean and comfortable with ice cold air conditioning! The rooms were very well kept and appointed. Beds were super comfortable and the shower/bathroom had nice toiletries. The lobby was where it was at though! It had a wonderful little coffee shop and pastries place. A wonderful restaurant we ate at 3 times! And my kids loved the pool table and hung out there a lot! The best part though was the wonderful hotel manager who knew my name and gave me a shout out every time I saw her! She was amazing. She was a truly wonderful person and had the biggest heart! It was like you were staying at a family member’s place! She was that warm and friendly. You will not be disappointed. There are a ton of great restaurants as well within walking distance, plenty to eat, see and do! Loved Iowa!
Alexis
Alexis (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 28 日
Kim
Kim (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 21 日
Cynthia
Cynthia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 4 日
Gretchen
Gretchen (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 16 日
Tiamat
Tiamat (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 15 日
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 10 日
Great place to stay! This was our third time staying. This is our go to for downtown Des Moines
Lynn
Lynn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Everything was great from check in to check out. Perfect location to things going on downtown. Will be my go to place to stay whenever I'm in Des Moines
Angie
Angie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 6 日
Friendly staff. Bar food prices on the high side. location good to the East Village.
Brian
Brian (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 31 日
Brian K
Brian K (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 25 日
Brittany
Brittany (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 24 日
Jennifer
Jennifer (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Gareth
Gareth (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 19 日
Anne
Anne (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 18 日
Jeni
Jeni (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 18 日
Royal
Royal (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 17 日
I need to cancel my reservation because my husband is in hospital. But since I didn’t realize it was non refundable…
Kathleen
Kathleen (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 16 日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 15 日
Stay was great until i went to the lobby to check out and retrieve my vehicle from valet. There were what appeared to be 2 employees working the front desk. However only one was helping a customer, as i stood there with my bags for over 10 minutes the other employee avoided eye contact and never once asked if she could help me. So i thought she was perhaps busy doing something i could not see. Then a gentleman came down to the lobby and she promptly helped him. I spoke up and said excuse me, youve seen me standing here for 10 minutes while he (her coworker) helped a couple and never spoke up and asked if i needed assistance. She pretended not to hear me, although i am sure she did as everyone else in the lobby looked at me & then her. Absolutely horrible customer service. I will not return to this hotel.