The property is understaffed and filthy (the carpet in our room was frayed and so stained that it looked like a murder took place there), there was a large enough gap between the door and the door frame to peek through (or easily open the door), and only one elevator was in service. The hairdryer would heat up but not blow air, making it dangerously hot and completely useless. When I took the hairdryer off the wall and brought it to the front desk I was not offered a replacement. In fact, I was told that not all the rooms even had a hairdryer.
William
William (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Theresa
Theresa (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 6 日
Anna
Anna (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
Cp
Great service and area
cyril
cyril (10 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 5 日
The property was advertised that it had a hot tub and whenI arrivedI was told there was no hot tub. A lot of things were out of order, including the elevator
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 4 日
Dog poop
Really surprised at the clientele. Lots of dog people. Which is fine if they didn't let the dog poop in the hallway next to the elevator. Gross
Who just leaves it there like that. The cleaning staff was quick to deal with it. They are true professionals. But still....
Daniel L
Daniel L (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 4 日
Awful is putting it nicely!
I was very disappointed in my one night stay here. They charge a 150.00 deposit that isn’t returned to you for 2weeks, which was not mentioned anywhere in the hotel information here. The lobby is the most clean part of the property, when I got to the hallway outside of my room there were mountains of trash piled up next to the large full trash can.(I regret I didn’t take pictures) the room was ok, just ok. There was a deep depression in the worn out mattress which seemed to keep swallowing me during the night. There were pubic hairs in the shower I didn’t discover until the next morning. I went down for the breakfast which was included and was discouraged to find a few slices of bread to toast. The front desk clerk was standing in front of the toaster and she had a bagel she was fixing so I asked her if there were any more and she told me she had brought it from home. There were a few crumbles of scrambled eggs in a tray next to an empty tray I assumed once had sausage or bacon in. I moved on over to the waffle station which was filthy, it was covered in dried batter that looked to be at least days old. I gave up on eating anything and moved to coffee. There was one empty carafe and a full one of hot water. No coffee. I gave up and went to return to my room and waited a very long time for the elevator, when I asked the front desk if something was wrong with the elevator I was told it works on and off! I walked up 6 stories back to my room! Awful …stay away!
Ronda
Ronda (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 2 日
Sub par experience
Breakfast was terrible, few choices and the eggs were so watery. Sausage patties had an odor to them. Elevator by the main desk could use a service. Our room keys stopped working twice and then the lock took a moment to react to the key card swipe. No toiletries in the bathroom (soap, shampoo, conditioner, coffee, creamer packets). One of the beds in our room was not fully bedded with linen and super thin pillows. Evidence of water damage is showing around the tub and toilet areas of the wall. Only one staff member working the front desk during peak hours the entire stay. We were not granted an early check in or late checkout even though we had driven 16 hours. Super sub par experience. We won’t be booking here again for our future reoccurring trips to Colorado Springs.
JD
JD (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 31 日
Don’t Stay Here!
There was never enough food prepared AND ready to refill at any given day. We were also charged f..r Benjamin’s for a bogus smoking charge when no one in my family smokes anything, no vapes, nothing! Hotel trusted more in their faulty system than to hear anything we had to say or ask. Staff was completely hateful…namely Josephine Heger (Assist. Gen. Mgr.) and pee-on Heather. They also said corporate applied the charge when Customer Care line called her a liar when I spoke to them and staff at the same time. The hotel charged the fee and could remove it but refused. I recorded every conversation that took place to prove we tried to abate the issue to no avail on their end. According to web searches, LaQuinta and Wyndham hotels are notorious for charging bogus “smoking” fees to guests, especially those who are definitely non-smokers like us. We also had the Do Not Disturb sign on our door the entire time we were there and they entered the room twice without knowledge or permission!
Michelle
Michelle (5 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 29 日
Gwtting run down.
Food options were continually running low.
Gregory
Gregory (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 28 日
joseph
joseph (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Such a good experience
I actually stayed here the other weekend with my child, originally we had rented out an air bnb for fhe weekend but when we got to the bnb it was so disgusting we decided to check into a hotel. We checked into the laquinta instead and had such a better experience and weekend after. My daughter loved playing in the pool and absolutely loved our room. It was cleanly,comfortable, and safe thank you for giving us a safe clean place to rest our heads at. Breakfast in the morning was also yummy and they always had fresh coffee available . I would definitely stay here again with my child thank you.
Kali
Kali (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 27 日
Understaffed
Location was great, but they seemed to be short on staff. The front desk was often abandoned so that person could help to serve breakfast or assist guests elsewhere. Breakfast was very stressful as the staff was very overwelmed and often short with guests. The one water dispenser in the lobby was often empty and only filled once a day. The hair dryer in my room did not work. Reported to the front desk, but was not replaced. Pool was not heated. Not many outdoor tables/seats and many were in bad shape or broken.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 24 日
Jason
Jason (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 20 日
Dog pee stains EVERYWHERE! In the hallways and all over the bedroom floor. Fire alarm falling off the wall. Felt nasty after only being in the room for 10 minutes.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 15 日
Shanda
Shanda (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 14 日
we had some bumps checking in. They charged a 150.00 deposit regardless of debit or credit card that I was not expecting to have to pay so had to do some scrambling to figure that out so I wish that had been made clear when i booked. The. the a/c was not working when we got to our room and it was 96 degrees out so upon going down to talk to someone about that, the guy at the front desk when we checked in did not seem very interested in helping do anything about that. The a/c did finally kick in about 3 am, it didn’t run the greatest but it at least cooled the room down enough it was tolerable. All that being said the lady who checked us out I felt went above and beyond so she made up for the first guy. Still waiting for the deposit to come back, hoping the delay is just because it’s a weekend.
Angela
Angela (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 14 日
Jessica
Jessica (5 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 12 日
Dirty.
Dirty. All three rooms I was shown were dirty. Had no other options so I asked for one to be cleaned. Told they couldn't do that. Asked to borrow a vacuum. Told they did not have one. Went to store and bought one a vacuumed myself. See pictures of dirt it found. Running out of words to say how bad this place was