Disgusting. All around the worst hotel experience of my life. So bad we not only didn’t stay there but I had to file a complaint to get my money refunded. The facility smelled musty, the staff were unprofessional (one was downright rude). We asked to switch our room due to being made to feel uncomfortable by a staff member acting strangely on the 3rd floor. We simply wanted to be closer to the desk floor and where it was less isolated. My daughter felt just as ill at ease due to this man’s behavior. The 2nd room we were assigned after the desk clerk was done taking her sweet time, rolling her eyes and dismissing our concern hadn’t even been cleaned!! We unlocked the door and could clearly see one of the beds was unmade and the room appeared disheveled. Obviously we went back again and so she had to assign us a 3rd room. The 3rd room had the beds made but it was not clean and disgusting. At that point we decided not to stay.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 15 日
Anat
Anat (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 14 日
steven
steven (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 11 日
Bathroom door was locked and had to leave the prod
The reason why we stayed at the hotel was because the hot water heater at my house was not working and the next morning we were leaving for vacation so we decided to stay at the hotel to take a hot shower to get to the airport early in the a.m. We went to bed and around 3 AM in the morning my wife got up to use the bathroom and she closed the bathroom door and then when we woke up at 4:30 to take a shower and to leave, we could not get into the bathroom door because it was locked so there was no way for us to get into the room so we called the front desk and they said someone will be up well after 15 to 20 minutes. No one came up. We contacted the front desk and they said we cannot get anybody until 8 o’clock in the morning and we said that was too late so they gave us a different room so we could take a shower which we did, but my wife had all her products in the shower already so we had to leave those behind and when we got into the other room, it was stifling hot because the AC was not on so we were able just to take a quick shower and leave. I feel that I should be compensated somehow for this.
Keith
Keith (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 24 日
Robert
Robert (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 24 日
Daniel
Daniel (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 23 日
El minibar no funcionaba nada bien y el microondas estaba en mal estado.
Adicionalmente algo pasó por la noche, que entraba a la habitación un olor muy desagradable, no supimos sí había gente fumando algo raro o era otra cosa, pero fue molesto.
Alejandro
Alejandro (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Nice place and clean! Very homie and you can relax easily .
Paola
Paola (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 16 日
Craig
Craig (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 6 日
louis
louis (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 3 日
The room was clean except the faucet for the bathroom sink was quite moldy. They only sometimes have coffee available for purchase
Jennifer
Jennifer (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 27 日
terbert
terbert (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 21 日
Allison
Allison (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 18 日
Pretty good
The hotel itself was very nice. Our linens were clean and the bed was comfortable. Unfortunately, there was a very distinct odor in the hallways, it smelled like an alpaca.
Cara
Cara (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 14 日
apariencia
el hotel en general luce un poco viejo
Alejandro
Alejandro (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 13 日
Everything was great. Refrigerator and microwave in room made it even better. Great value. Tranquil location.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 9 日
Ibin
Ibin (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 8 日
Decent property if you can get a good deal
Decent property with needs for some updating. Not everything we needed / normal items were in the room, so we needed to go back to the front to ask … but items were brought quickly
Joseph
Joseph (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 7 日
Friendly staff almost make up for other concerns
Staff were very friendly. The pre-stay continental breakfast option (at time of booking) is very misleading though. Breakfast food options were very limited and it would have cost less than half to just pay on site vs at time of booking. The rooms were dated and slightly run down. And we had a fire alarm go off at 4:15am for 40 minutes with no actual physical threats, explanations or apologies. This was below what we came to expect from many stays at other Sonesta properties.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 6 日
Aaron
Aaron (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 6 日
Expedia started a trip by ruining it. Could not get a single human on the phone to simply push a button to allow us to swipe our card for