Very well positioned hotel, right next to Circular Quay and The Rocks. Staff were all very friendly and attentive, which you expect from a Shangri-La. We did have a couple issues:
- the bathroom wasn’t cleaned properly (could see previous occupants hairs left in the shower and talc powder on the floor), so asked for another clean which they did but still left a couple hairs etc.
- We also came back to our room with the door left open / pulled to and not locked after staff went in, which understandably made us worry about the security of items left in the room whilst we were out. Luckily all okay, and the hotel gave us free breakfast as goodwill which was well received.
- Finally, our shower door also didn’t close properly meaning that water went across the floor.
All in all a nice hotel with a very comfortable bed and all the niceties expected from Shangri-La, but there are improvements needed as the above was just from one night there.