Everything was great until the last day. We spilled some coffee in the room onto the wood cabinet. We cleaned it up with the handtowel. They charged us for "additional cleaning" for the towel. What were we supposed to do? Leave it and damage the cabinet? Use the toilet paper - have you used the toilet paper there??
Stephen
Stephen (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 23 日
Isla Mujeres
The all-inclusive options were great. Food was good. Music was way too loud. I don't know why these hotels have to do that when people come to their places on vacation? We want to relax... the staff was excellent shout outs to Celeste, Mateo, Hugo, Julio, Gabriel and the bartenders:)
Bradley
Bradley (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 27 日
Vania Ivette
Vania Ivette (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 25 日
Robert
Robert (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 5 日
Brian
Brian (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 30 日
Overall good
The staff was very friendly and helpful.
I definitely recommend getting a golf cart to explore. The food and drinks were good.
There were a few of things that could have been better.
- the elevators didn't work
- there was no A/C in the restaurant
- there was no water in their slot of the beach
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 19 日
Claudia
Claudia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 14 日
Es un hotel que lo tiene todo, playa, alberca, excelente servicio.
Lo único es que el menú es único y no varía, su comida es muy buena incluso los snacks.
Esperamos volver pronto con más familia.
Fátima
Fátima (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 13 日
it was great
Matthew
Matthew (6 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 13 日
Staff were very friendly and the property was very clean, we were locked out of our room 5 different times and we couldn't get that resolved for 3 days until we went to the sales manager, I felt the room temperature was to cold and they would not adjust the temperature and we couldn't get washcloths for 2 days but other than that it was a very nice stay. No real beach at this resort we did travel to North beach which was amazing
Lori
Lori (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 12 日
This property and its staff were wonderful. We arrived early 3 hours before check in and they bent over backwards to accomodate us. Pool was so lovely and view of the ocean from there was perfect! Our room was spacious and cute. The hotel is small-ish and just what we were looking for! Service was incredible and food was good. We don't travel back to many destinations, but I would definitley visit again!!
** The only downside was the beach. It is my understanding that they are in the process of "building it up". So, they have these sand bags... Even with that being said, I would still give this 5 stars.
Elizza
Elizza (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Brianna
Brianna (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 9 日
Beautiful facility, nicest staff of all time. I would love to go back
Christopher Craig
Christopher Craig (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Great staff, food was on point always. Anytime you wanted something you just had to ask and they made it happen.
Andrea
Andrea (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 7 日
A beautiful and relaxing spot. Great staff, good food and drinks. Not too big nor crowded. Always able to get a good spot at the pool. Very clean. Would definitely return.
David
David (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 7 日
The best thing about this property were the staff. So helpful, courteous, hardworking and friendly.
Jason
Jason (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
The food was good
Paul
Paul (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Brenda Godina
Brenda Godina (6 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 2 日
I would never go back
marija
marija (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 2 日
Total perfection from arrival to departure.
We will be back!
Morgan
Morgan (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 1 日
The room was spacious with a beautiful view of the courtyard and Gulf. The staff was friendly and helpful. I was able to reserve a scuba diving excursion onsite and taxis wait right outside. There’s a cute town within walking distance and less than 10 minutes from the downtown/ferry and north beach. The food was okay. We found a few dishes we liked. Beautiful sunset on the small beach area.
Arlette
Arlette (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 30 日
The property features beautiful rooms, a pristine environment, and friendly staff, particularly Cassandra and the bellboy whose name I can’t recall. The air conditioning is cool, and there’s plenty of space to relax by the pool.
Clara
Clara (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 30 日
Chastity
Chastity (3 晚行程)
Orbitz 真實旅客評價
8/10 很好
2025 年 4 月 29 日
Nice hotel
It is a very good property in the area. We got the all inclusive package but we only used it for breakfast and dinner.
We tried to order beers to the room and we were told we needed to go down to get them… in an all inclusive.
The property does not really have a beach. It is beachfront but not really worth it.
I would say, all inclusive package isn’t what you should go in this property because if you are in Isla Mujeres, you are probably looking for the nice beach and blue waters, which this hotel doesn’t have, and you will need to end up looking for a beach club.
The staff is super friendly and the rooms are nice and very comfortable.