Reserved room wa unavailable. We used the Nano because of it proximity to a family reunion. A hotel change was unacceptable. Receptionist was rude, abusive and insulting. She should find employment outside of the service industry. The maintenance guy, Ali, however was a prince and almost had us ready to agree to the change until The reception person , Anastasia showed up and totally blew up the situation. Very limited interpersonal skills if any.