I did not have a good experience.
The attendants are not helpful in assisting us in the self-service system, with the exception of a few.
I was charged twice for the purchase of one of their products because the attendant forgot to remove the charge. At check-out, I showed that I had already paid, and they said they would remove it; I am still waiting for a resolution to the problem.
The cleaning service forgot to restock the necessary supplies twice.
The only good service was the restaurant.
Caroline
Caroline (4 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 5 日
Jaqueline
Jaqueline (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Bethany
Bethany (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Great service!!
Yosvany
Yosvany (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 3 日
Brittany
Brittany (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 2 日
Karen
Karen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 1 日
Alvin
Alvin (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 29 日
Comfortable
It was not a bad room but it could use some improvement. The tile around the shower needs some work, and the shower could be bigger. There was no chair in our room besides the chair that went with the desk. The bed was comfortable and I loved that the tress blocked the sun from coming in the room. Customer Service was great, the restaurant was delicious and I enjoyed the margaritas, I had one every day I was there. I would recommend the hotel but be prepared to pay $32.00 for self parking and $35.00 for valet parking, the website for doubletree only gives you the price for valet parking, we got lucky and parked on the street in front on the hotel for free. I give the hotel a 8 overall.
Rasheda
Rasheda (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 28 日
Charles
Charles (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 28 日
When we arrived to the hotel no one greeted us. The hotel was outdated and did not look like the pictures. When room service came to change out our blankets the new blankets had red stains on them and the main bed we slept in the sheets was just pulled back so they were not switched out!
johnneishia
johnneishia (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Holiday
Holiday (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Priscilla
Priscilla (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 28 日
Not for children
All for your body, your choice- but in the absence of children. The property had heavy natural medicine use, and obvious escort services were provided. Luckily, the children in tow were oblivious, but a nun would have known what was going on.
Amanda
Amanda (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 28 日
The parking garage system sucked, also the room keys needed to be reprogrammed 3 times in one day. Not a good look
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Justin
Justin (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Clint
Clint (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Jose Antonio
Jose Antonio (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 27 日
Gross for Hilton/doubletree
For a doubletree this property was not very clean. We didn’t see it at first and by the time we did they could not get us a different room, mild and mildew all over the a/c unit that didn’t look like it had been cleaned in who knows how long. The whole room had a musty and mildew smell as well.
Chris
Chris (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 27 日
Disappointed
First room I received had to be changed. It was dirty and smelled of smoke. Staff was not pleasant. Were having personal side conversations while in the process of checking us in.