Bed was very comfy. Hotel is run down (chipping paint, a lot bleach stains on rug in room 324, elevator’s numbers do not light up) and Cross Keys has recently upgraded many of its shops and restaurants. It is quite time for Marriott to improve the hotel in this upscale venue/neighborhood. I hope plans are in the works, Marriott!
Liz
Liz (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 22 日
it was nice…the area is wonderful the hotel is dated rooms needs to be rehabbed or at least new carpet installed.
Shirley
Shirley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 16 日
Excellent
From the moment I entered the hotel, my welcome was with a smile and I received great customer service. My room was very clean. Thank you for this hotel that met all of my needs, especially as my visit was for a Memorial service.
All staff were courteous.
Jamesetta
Jamesetta (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Everything was smooth start to finish. Lots of restaurants within walking distance, clean, affordable, and easy parking. Very pleasant experience all the way around.
Miles
Miles (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 22 日
I got bed bug bites from my recent stay at the hotel. The bed was not comfortable. The shower was not great either; water pressure was non-existent; towels were rough. Not many other hotels in this area which I need to stay, so this was the default place for me to stay. Cross Keys is wonderful, but the hotel needs to step up its game to match the level and quality of the rest of this village area.
Nicholas
Nicholas (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 20 日
Nice hotel and good location just north of the city. Good free breakfast. Room clean and modern. Shower did not drain water. Room next to washing machines and ice machine so very loud overnight. Easy parking and check in/out.
Nancy
Nancy (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 17 日
Good stay overall! The reception desk staff were kind and helpful. The elevators definitely need updating, but they still work. Our room was clean and the bed was comfortable. The bathroom was small and the shower/tub definitely needs updating. There were a few stains on the shower curtain, but the tub was clean otherwise. Air conditioning worked well, so no issues there. Cool little shopping center with some nice restaurants right there so that was convenient. We especially liked the ice cream shop for a yummy treat before ending the night.
Cheryl
Cheryl (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 12 日
This hotel was very nice. I'd definitely stay again. The only reason I didn't give 5 stars is because the water didn't drain well in the tub during my shower, and none of the mirrors had adequate lighting.
Tonya
Tonya (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 6 日
Erma
Erma (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 25 日
Jade F
Jade F (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 24 日
Betty
Betty (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 14 日
As good as trackside
It is a lovely hotel. My partner works at Pimlico and the proximity to the track cannot be beat. Lots of dining options just outside the hotel doors. The beautiful room was wonderful break from sleeping in the jockeys room!
lori
lori (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Keith at the front desk was awesome and helpful.
Spacious layout in the lobby. Spacious and comfortable rooms.
Linda
Linda (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 9 日
The mattress and the pillows were just awful. We couldn’t get a good nights sleep because of them - too soft for comfort. I have stayed in much cheaper hotels and had better sleep.
The breakfast was free and was okay.
I am not sure if I will be back for this price
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 3 日
Hotel needs update and room was not clean
Hotel needs update. Room could be cleaner- bathroom floor was not clean and had hair on the floor. Refrigerator had food from previous guest and not clean. Carpet was not clean and seems that was not vacuumed .
Ofrat
Ofrat (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 3 日
Judith
Judith (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 2 日
Colleen
Colleen (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 24 日
Give it a shot.
This is an interesting place to stay. The rooms are comfortable and clean. The lobby is bright and cheerful. The breakfasts are definitely better than most other hotel breakfasts. The elevators are older and show some wear, but arrive quickly enough. The free parking is plentiful and feels safe. The location is pretty neat- tucked away in an older shopping mall, surrounded by green. I brought my dog and it made for some lovely walks.
Kirsten
Kirsten (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 17 日
Staff was welcoming and attentive. Breakfast was included and had many choices beyond pastries and cereal. I was pleasantly surprised that the property was attached to a small shopping village. The hotel lobby was clean, open, and large. It lead out into the shopping village.
Our room was generally clean, but there was some dust on the furniture behind lamps that was clearly not dusted along with everything else. The furniture could use updating. There was a dresser and desk that did not match. The dresser was worn and the finish was bubbling. The bathroom could use some updating as the caulking is dirty and the faucets looks old.
Our room had what looked like a terrace. There were sliding glass doors that opened to the terrace. There were similar accesses to the terrace in the hallways. However, the terrace was not a welcoming place. It had piles of dirt and rubbish. We visited in April, so it's possible it was still not prepared for spring.
CHRISTY
CHRISTY (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 8 日
A good night’s sleep!
Hotel was quiet for sleeping, clean big room, great bar, nice free breakfast. Would definitely stay again.