柳街 3 星級酒店

"整體而言很好，但房間滿潮濕的尤其是洗完澡後，連床、棉被都有種潮濕的感覺。建議房內要設置一個除濕機會比較好！"

"The hotel staff were all very kind and friendly. Even after staying for several days, they still remembered the guests and would greet them proactively. The hotel’s environment, atmosphere, and cleanliness were all excellent. I would definitely consider staying here again in the future. Aside from the hotel’s spa, which I wouldn’t recommend, everything else was a great experience."

"The staffs are friendly and love to assist us in every way. The location is great near to all visit place."

"Excellent welcome and it was very well located in Hanoi. Staff were awesome, very friendly and knowledgeable."

"The hotel staff provided an excellent service experience from start to finish. They introduced the facilities in great detail and also gave us many helpful suggestions about nearby attractions and travel tips, which made our trip much easier and more enjoyable. During check-out, the staff patiently asked for our feedback one by one and sincerely cared about our opinions. Whenever there was a small issue, they immediately offered discounts or other forms of compensation to show their apology. Overall, we felt very well taken care of and truly appreciated their professionalism. We would definitely choose this hotel again next time. "

"早餐可點選部份選擇很多，也有自助，還有現做越式咖啡，很豐富"

"乾淨舒適且安靜的空間，親切的職員很樂意提供附近餐飲推薦，早餐選項有現點現做服務，整體住宿服務優。"

"Very helpful staff members. Very close to the famous lake, temple, water puppet show and other tourist attractions."

"服务非常非常好，尤其是楼下的接待，她非常细心耐心地介绍信息，这是我在中国从未遇到过的。位置就在还剑湖旁边，非常方便，同时距离最繁华的街道也就四五十米，闹中取静。房间总体比较安静，因为就在还剑湖旁边，周末还能听到外面的噪音，但晚上10点以后基本就安静了。餐厅很棒，服务也很好，苏利，风景也很美。推荐。"