"Disappointing Stay at Mövenpick Chiang Mai – Not Worth the Brand
Our Monday–Saturday stay was underwhelming from the start. No early check-in or late check-out was available, and our first room in Block C felt damp, old, and poorly maintained. The air conditioning was extremely loud, the bathroom looked untouched for years, and there were stains and grime that made the room feel dirty—far below Mövenpick standards.
After complaining, the night manager agreed to move us, but only the next day and without any refund, credit, or gesture of goodwill. The new room in Block A was better—still just “okay,” but at least acceptable since our booking was non-refundable. We were told Block B is similar to Block C, which says enough about the overall condition.
If you stay here, avoid non-refundable rates and insist on Block A regardless of room grade, as the “grades” seem to refer more to layout than quality. For what we paid, we could have stayed at a much nicer hotel in Nimman at the same category. It was also obvious that tour groups were placed in Blocks B and C, making those areas feel like lower-tier accommodations.
Overall, this stay was disappointing, uncomfortable, and not worthy of the Mövenpick name.
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