Hotels in Planalto Serrano

"Muito bom e todos funcionários atenciosos "

"The best I have Been I love it "

"The customer service is very professional and friendly! Place is clean and safe! The food is Great! Great for a Family Vacation "

"Funcionários super simpático. Ótimo café da manhã"

"Extremely confusing and a huge hassle to check in. I booked on Expedia and then some other company messaged me on WhatsApp saying I need to give them my name, personal information and credit card to check in. There was no mention of any of this during the booking. So I imagine it is a scam. But they seem to have all the information about me checking in and they kept telling me on the WhatsApp that if I don’t check in through with them, I won’t be able to do it with the front desk. I called Expedia and they said that it is a scam because they don’t know anything about this. It is not mentioned in their checking system. Finally it turns out it was the hotel but they don’t approach you with the same name of the hotel. It’s a different company name and they also ask you for a security deposit which was not mentioned during the reservation. And they don’t give you any towels or toiletries other than what’s there at the moment of arrival. It is extremely hard to check in and deal with them and they don’t take care of you afterwards."

"Great hotel just across the street from beautiful Ipatarica Beach. Free breakfast and parking included in the price. Meticulous maid service. Walking and bike paths the entire length of the beach with kiosks to get food and drink with table service on the beach. Best location in Villa Velha. "

"The hotel is still under remodeling."

"Beautiful Hotel"

"Very nice room and great view! I highly recommend the room with the king size bed and sea view! "

"Great view from the rooftop pool area. Parking is available, but located around the corner from hotel entrance. Shops and supermarket near by were convenient. Breakfast was good with multiple options daily. Rooms were very basic without hairdryer, shampoo, conditioner, or shower caps. Overall a good hotel downtown Vitória."

"close to the beach , great breakfast, nice rooms."

"Nice clean excelente breakfast selection "

"I enjoes the stay. Will book again "

"The hotel was across from the beach and the view spectacular. The only concern was that housekeeping would leave our sheets folded on the bed and when we returned had to make our own beds. Also we have challenges with the safe but the staff were prompt to assist. The breakfast hosts were amazing and even though our Portuguese was limited they were courteous and very helpful. The most outstanding employee was our breakfast hostess who wore a hairnet and wore glasses. I can’t remember her name but she helped with ordering eggs and brought us freshly baked cheese rolls. Had a terrific smile. Coming from the Walt Disney Company in hotel management, she should be acknowledged for her magic. Thank you and we will be back"

"Great overall "

"Easy process "

"Perfect "

"Localização "

"Já me hospedeis algumas vezes neste hotel e toda vez que volto eles sempre fizeram alguma melhoria. Super indico. "

"Very uncomfortable "

"Música muito alto ao redor do hotel. A música não estava no hotel estava em algum lugar próximo. "

"They didn't speak English if you're American. So hopefully you speak Portuguese. I do so it wasn't a problem. Just remember in Brazil they use their key card to turn the power on to the room as you come into the door on the wall. You stick the key in the slot then the power turns on. For Americans this is different. Just don't forget your key when you leave. "

"Very nice"

"It was soo good to stay in that hotel, bewtiful beach a feets from the hotel rooms! A lot of Brasilian restaurants. Exelence in all the aspects! "

"Caring customer service from all staff, amazing lication, beach 30 feet away, very good pool, good breakfast."

"Amazing hotel and incredible front desk personal and Maria the housekeeping of 17 floor is amazing💖"

"Nothing "

"Good staying "

"Good location. "

"Custo benefício ok"