Hotel is rated as 5 star hotel and price reflects that. When you arrive to a 5 star hotel you would expect floor heating in bathrooms, but this is not the case in this hotel opened around 2008. Hence the floor is cold and heating in room else was too warm. We did not manage to adjust heat and had to open terrassedoor during night.
We had booked including halfboard. On arrival we found out, that we could choose to eat at 6.30 pm or 9.00 pm. When you book a room with halfboard in a 5 star hotel I would expect to book tabel at a more convenient time and not have to adjust to "two seatings". As half the guests are booked at the same time we had to wait in line for app. 15 minutes before getting a tabel. Again not what I would expect for a 5 star hotel with a nightly rate of over 700 Euro. We will not come again even though area surrounding Bürgenstock is beautifull.
Tom
Tom (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 24 日
Steve H
Steve H (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 29 日
Book for the best spa experience
We loved our stay at Burgenstock. 10/10 would visit this property again. If you’re looking for the ultimate spa expedience with views for days, this is for you.
Antoinette
Antoinette (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 9 月 17 日
Jared
Jared (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 9 月 3 日
Irena
Irena (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 8 月 21 日
Michael
Michael (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 8 月 13 日
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024 年 7 月 11 日
Majestic stay at Lake Lucern
Iconic resort on a majestic destination overlooking Lake Lucerne. Clean facilities and farm to table offerings in a fantastic restaurant Verbena. Free tram and bistros included with stay.
Communication between varied parties at resort could be improved. Just a few examples: main spa access supposed to be included but upon arrival it’s at extra cost. Breakfast is included in reservation but I was told initially it is not. Sia is only open till 7 pm - could be longer. We noticed quite a few travellers complaining about similar issues. If training and communication issues resolved it would be a 5 star hotel.
Marina
Marina (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 7 月 10 日
victor
victor (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 7 月 8 日
Alina
Alina (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 7 月 5 日
Sonja
Sonja (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 6 月 30 日
I always like to stay at nice hotels, but this is by far the most luxurious experience I have had. Every member of the hotel staff is beyond kind & accommodating, the food is outstanding, and the views around the property are amazing. I highly recommend this if your looking for a luxe experience.
Jaclyn
Jaclyn (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 6 月 29 日
Sake-palis
Sake-palis (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 6 月 22 日
Elnora
Elnora (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 6 月 6 日
Best of best hotel in Switzerland mountains with amazing SPA and views on mountain!!!!! Highly recommended for everyone !!! My dream some day back to this lovely hotel !!!