I rarely write reviews for anything unless something truly stands out, and The Frame hotel does. Fantastic guest service, particularly from the concierge who checked us in. He went above and beyond in showing hospitality, even going so far as to book a reservation for us at the last minute at a popular restaurant. Additionally, excellent accommodations in a perfect location. Very close to the duomo and the train station. Despite being in the center of everything, no outside noise could be heard. My only complaint was regarding the controls for the water in the shower/bath being needlessly confusing (some Myst puzzles are simpler). Overall an excellent hotel that I’m excited to stay at the next time I’m in Florence, and the staff are incredible and helped make our trip perfect.