Room was really nice! However there was no hot water in the shower. I told the front desk and there was barely a response… just said “oh,really?” And then nothing. I had noticed previous reviews re no hot water but thought they may have fixed it before our stay, but no.Too bad because it’s a nice hotel, location, etc. The breakfast was great and the young ladies who were working in the breakfast area were so nice.
真實旅客
2 晚行程
4/10
This hotel looks nice at a distance. There had been complaints about hot water which we did not experience. Lobby was nice elevators have an industrial odor coming from them grease and hot oil. The room everything was damp like soaked bed, flooring walls couch etc. Air-conditioning unit couldnt not keep moisture out of the room. Made mistake 1 time of walking on carpet to get my sandals and wow my feet turned black.
Bathroom situation was also a mess. Traveled as a couple and only got 2 bath towels, 1 wash cloth and 2 hand towels. They dont turn rooms over with out asking but every 3 days.
Outdoor pool seemed nice but it 2 was lacking in general maintenance. Needs a hard cleaning sand in bottom and algae growing around water line and water was cloudy.
All in all i dont think i could stay at this property again. 2.5 out of 5 stars. Just needs a ton of work
真實旅客
3 晚行程
2/10
Kreisna
1 晚家庭旅程
8/10
Need to update their room cleaning policy, almost every place I stay is back to daily or every other day room cleaning. I was here three nights and not one refresh, had to take my own garbage out.
Jason
3 晚商務旅程
10/10
Alicia
2 晚家庭旅程
6/10
Water pressure was awful in the shower. Rooms weren’t the most clean but not bad for only two nights
Jessica
2 晚行程
10/10
The location of the hotel can't be beat. Just a few minutes to historic downtown or the beach. Staff was great. What was not great was the fact they mischarged my credit card despite giving me an itemized receipt upon departure. I am presently disputing more than $500 in charges.
Marilyn
2 晚家庭旅程
2/10
Unfortunately this property has gone downhill. We have stayed here several times in the past and no issues. But this trip they ran out of hot water, had a broken ice machine, broken key fob into the gym. I would not recommend this hotel anymore.
Sunday
1 晚家庭旅程
10/10
Harry
2 晚行程
8/10
Newer property with clean, comfortable room and bed. No river view, but practical location. Quiet and plentiful parking.
Gregg
3 晚行程
10/10
Kenneth
2 晚行程
10/10
Great place to stay, its close but not too close to Downtown Charleston. Great atmosphere. Bar & dining area had good food & drinks
真實旅客
3 晚行程
10/10
Konrad
2 晚行程
2/10
The worst experience yet. The lock fell off the door and the customer service lady said and! That happens. No dresser for clothes. Had to use ironing board. Holes tears everywhere n mold in bathroom
Raymond
2 晚家庭旅程
6/10
Erich
2 晚行程
10/10
joshua
2 晚商務旅程
8/10
Great trip, we only stayed 1 day however the place was extremely clean, looked to be a cozy place to visit again.
Katie
1 晚行程
6/10
Rented the suite for 5 days. First night - went to use the shower and the shower knob fell to the ground. Did not want room cleaned but did go downstairs to get a few towels and toilet paper and they could not give me any because maid service was done for the day. One day the elevator stopped working and we were on 4th floor. My mother in law got her own room and they checked her out and gave her room to other person - even though she was booked for 5 days. Eventually Got squared away. Few other issues like the gas fire pits didn’t work and they did nothing to fix it.
Gary
5 晚家庭旅程
10/10
Great value for the room size. Quiet location and close to everything.
Timothy
1 晚家庭旅程
10/10
Customer service was great. Room nice and clean. Beds very comfortable