8/10
This Resort/Spa Hotel was lovely, clean, comfortable, in a beautiful and quiet setting/location. The room was lovely! BUT sadly, the staff was so unwelcoming, so unaccommodating and just plain awkward, seeming pretentious and weird, which was very different from our experience in Rome & Sorrento. Not sure if it was the region, or just poor hirings. You could have cut the tension amongst the staff with a knife! Honestly, I would not recommend this stay. You can do better! The nicest people on staff were the bar tender in training, Christopher & the cleaning lady with the very short dark hair, who really just greeted us with a smile & replenished our toiletries. But it was her pleasant personality that stuck with us, as was with Christopher. They were both so sweet, genuine, professional, kind, engaging and an attribute to your establishment. My advice,... WELCOME your guest with a smile! LIGHTEN UP! People are there on vacation! Maybe some soft music in the lobby just to warm things up a bit. And get more staff like the bar tender in training and the room service cleaner, whose name we fail to remember. People have different reasons to stay at your hotel. Not all are there to use the spa. But all should be welcome! We stayed there 4 nights to see Tuscany and chose this stay as it was more in line with our expectations and what we are used to, but again the overall feel was starchy and awkward. WARM IT UP!
Susan M
4 晚行程
