My checkin experience was not the best. Did not get the room I paid for and no effort was made by the front desk staff to correct or pacify the situation.
However the wait staff made up for that experience. Sandra the food and beverage manager has a very dedicated team to ensure all of your expectations are met.
Their vibe time was also excellent at ensuring there were fun actives for every person. The resort itself is well maintained.
While their a handful of their front desk staff need some much needed coaching on customer service, they can take a thing or two from the food and beverage team; all in all it’s a lovely resort to choose.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 9 日
The people are great property nice but they have some problems with the buffet there's was empty most of the time
Rene
Rene (3 晚行程)
CheapTickets 真實旅客評價
8/10 很好
2025 年 6 月 9 日
Just way too expensive for this hotel! Over priced.
Joanne
Joanne (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 9 日
Very clean and spacious, buffet was great however … you can never get a reservation on the app for any of the restaurants, however we got a table after speaking with someone and let me say is was not a good experience, every 5 minutes the waitress came out to tell us that something from the menu that we had ordered was not available ( the salmon , the chicken , the crab cake etc ) after about 2 hours we got our food and magically salmon did reappear lol - we were a party of 10 and a few did not eat meat only seafood. Not too much to do on the resort … we did enjoy the jet skies and the beach was very clean and enjoyable
Bibi
Bibi (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 8 日
The service was slow, we were constantly waiting for water refills and for drinks. Certain drinks (water, juice, soda, and alcohol) was not available for majority of the day for the week. The staff always looked mad and with an attitude sometimes. The resort itself is beautiful and has amazing scenery but I was not impressed with a few things.
Brittany Amy
Brittany Amy (5 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 8 日
Mold odor in room, poor food selection , getting dinner in steakhouse impossible
Anna
Anna (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 8 日
The Staff are very professional. I didn't like the cats wondering around while eating in two of the restaurants.
Anthony
Anthony (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Meischan
Meischan (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 5 日
Highly recommend !!!!! Wonderful.
Nekiah
Nekiah (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 4 日
The service staff at the restaurants were mostly unpleasant, with the exception on one guy at the Caribbean Grill.
The staff and service at the Hunter's restaurant, was very poor. Our order took 90mins to come out, the order was wrong, and the staff were arguing with each other in front of patrons. very unpleasant experience.
Arianna
Arianna (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 4 日
laura
laura (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 3 日
Overall I had an amazing time. The beach was the best. The food was great, especially the fried fish at the sports bar. Got into the restaurant. The staff was overall very nice besides this one lady at the buffet but overall I enjoyed my stay
Desiree
Desiree (3 晚行程)
CheapTickets 真實旅客評價
6/10 不錯
2025 年 6 月 3 日
This property can use some remodeling. The room was smaller than expected. The food and service in the Italian restaurant was terrible. The buffet an hour after it opened was good. The majority of the staff was friendly especially Khem our butler. There’s no show for entertainment each night not much to do on the resort itself. Just not worth the money that we spent
Tammara
Tammara (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 2 日
It was okay
But
BETTY
BETTY (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 1 日
Everything was excellent , however they need to improve on their pest control for flies . Too many flies in key eating areas .
Osmeily
Osmeily (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 1 日
William
William (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 1 日
Hotel was well taken care of staff was always friendly and accommodating. Beach was amazing. No drinks menu was available so it was a guessing game asking for drinks. Food was bland and repetitive. Dessert was good.. lots of flies..
Christopher
Christopher (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 31 日
Overall my stay was okay. I stayed for 5 nights to celebrate my birthdays. Staff were pretty friendly, there were beautiful views around the resort. They made sure to decorate my room on my bday. But I had to wait three hours to check on my room even with front desk informing staff that I had arrived a bit early. Upon entering my room, I noticed that it wasn’t cleaned the best, mini bars weren’t restocked daily. There was also rust falling in my room shower floor. There was a ceiling leak right outside my room door. Mold was seen in spa showers and around the premises and some spa features weren’t active like their color therapy room. They ran out of ingredients at the bar kitchens (ex: I couldn’t get a mojito for three days when I asked because they didn’t have mint. I was disappointed that there were more Americanized food options present at the resort than actual Caribbean cuisine. Not sure if I would book this resort again but, I did try to make the best of my trip.
Chyna
Chyna (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 29 日
The beach is phenomenal. Its the only property on this beach and itsxan easy beach to walk down. This is an all inclusive, I thought the foid was average. The service could be improved a little tonake guests feel more welcome. We dont expect alot but a smile would help occasionally.
Lori
Lori (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 28 日
Melvin
Melvin (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 28 日
The hotel needs a lot of renovations, very disappointed with the resort overall. There’s mold all over the property. The food was probably a 2/10 at best. The most up to date thing there was the gym equipment. Nightlife on the resort is almost nonexistent, which sucks because the hotel is not of close distance to much. I wouldn’t recommend this hotel all in all.
Lillian A
Lillian A (5 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 28 日
Shanae
Shanae (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 27 日
Dinner reservations is not made though the app they request you to download. If you don’t reserve dinner by breakfast you have to settle on the buffet. They ran out of alcoholic beverages cups and dishes. Everything shuts down at 10pm