Highlights
-The beach
-Lots of staff to help
-Well laid out resort
-Scoops is an excellent option to have all day
-Room sizes
-Variety of entertainment and activities
Lowlights
-Check in process was chaotic
-Need another set of elevators. 2 is not enough for 2 buildings. Especially at peak breakfast and dinner times. Broke down twice while we were there.
-4 of 7 restaurants require reservations, and are only open from 6-10 pm. One requires payment.
-Really only one restaurant that serves a full breakfast
-Took really long to get food at Score
-Beach grill is quite small and food options are limited
-Would be nice to have snacks such as potato chips or nuts especially for families with young children
Ramona
Ramona (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 19 日
10 day break
The hotel is a large complex with a few restaurants and bars. The bar areas were nice but we found the food more 3 star than 5 star. The buffet was typical of an all inclusive hotel with a lot of options but nothing particularly special. We dined at the Italian restaurant one night which was ok but had to wait over 30 minutes to be seated despite a reservation time. We went to the steak house twice which was very good the first time but the second time we both had steaks that were mostly grissle! One bar stayed open to nearly 2 am which is not normal for an all inclusive hotel but it was fairly quiet most nights. The room was nice and modern but the view was over the lagoon not the sea which sadly attracted lots of mozzies and gnats and limited the time we sat on the balcony. The beach area was nice and most days we got sun beds fairly easily. There isn’t a lot around the area apart St John’s which is about 15 minutes in a taxi for €20 each way. It is busy around the quay area in the day but we don’t recommend going in the evening as not so appealing. Overall would we return NO especially at a cost of about £500 a night for 2.
Matthew
Matthew (9 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 17 日
Terrible Resort Royalton autograph
When checking in lots of hidden fees.
Could not get any dinner reservations and we arrived on Wednesday. Run out of cranberry juice and also other cocktails mixed. The curtains in room was old and hanging off hooks. When ordering food late no french fries for couple of days. The staff including the Manager at hotel needs customer service class. This hotel is very old and not manager very well. It’s 2 star not not a 4.5 on your site. It needs to be update so that people are aware. The food was not good because we could only eat at buffet all meals. The lights in rooms would not come on and when you called down their trying to explain to you what to do. I don’t work at hotel you need to have maintenance come up. The front desk surely needs to be more customer service oriented. The people in buffet was nice and also people at pool very nice. Upper management have to respect. I could go on and on but next time I will look close before booking with Hotels.com. Post true stuff about hotels not false advertising
Gwendolyn
Gwendolyn (4 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 16 日
Do Better
Check in is horrible. You book a certain type of room and they give you another and make you wait until the next day to get the room you requested. They hike the food prices up at Caribbean Restaurant and think you’re going to pay more…. NOT!
Felisha
Felisha (4 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 25 日
Maxine
Maxine (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 6 日
Egfried
Egfried (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 5 日
$740.per night nightly nightmares
This hotel is not clean they put me in a room when I took my shower the water was leaking at the side of the shower I had to take a towel and wipe the floor every time I take the shower the place has mold..
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 2 日
Alpha
Alpha (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 12 日
David
David (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 8 日
Tomoko
Tomoko (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 3 日
Samantha
Samantha (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 29 日
Checking is at 3 pm, why do we have to wait till 4:30pm to get a room. The food option is ridiculous. That place should not be advertised as all inclusive.
MarcTyson
MarcTyson (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 29 日
Dirty
Steven
Steven (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 27 日
Staff were very friendly and helpful. Our butler, Zo, was amazing!!
Samantha
Samantha (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 12 月 26 日
We had a major problem at the property since for two days due to the fact that kitchen staff were demonstrating for rate increase and therefore our stay was terrible. We could not get the food, even bread and butter was not available for breakfast. Breakfast and lunch were very limited and what ever was available was not fresh and eatable. The rest of the day was terrible as well since chanting and screaming continued during the day. Please let me know what can be done about this.
Elena
Elena (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 26 日
Elizabeth
Elizabeth (6 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 25 日
Keyanna
Keyanna (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 18 日
Carla
Carla (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024 年 12 月 17 日
The hotel looks rundown, my room had a foul odor, food could be better.
berice l
berice l (5 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 12 月 15 日
Ian
Ian (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 14 日
Beautiful place, friendly staff, laid back atmosphere.
Felicia
Felicia (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 11 日
The cleanliness and some of the staff were great. Majority of the staff had bad attitudes, morale was down, they were just going through the motions most days. There was a strike the morning of our departure. Food quality wasn't as expected compared to other properties of the same name. Shortage on some food items. Entertainment was hit and miss.