4/10 一般
2025 年 9 月 15 日
Never Staying Here Again
We were suppose to be in a 3 bedroom family suite. When we checked into room 228, the deadbolt didn't work, so I asked for a new room. We were then given room 225, and I was shocked to see that the deadbolt also didn't work. I took a video of it and showed the hostess who told me that maintenance would be there at 10 am the following morning. I asked for a room with just two beds or even one bed as our plans had changed and it was now just the two of us instead of the five we had booked for. We were given room 152 which was very much not ready for guests. The pictures are from the final room. Smoke alarm wrapped in plastic and other ill remedies throughout the space. We were not offered a credit for the downgrade in space.
Heather
Heather (2 晚家庭旅程)
Hotels.com 真實旅客評價
