This is a very nice hotel. The room was excellent and the standard of fixtures and fittings were excellent.
However, I would not rated as a five star more closer to a four star.
Upon arrival we pulled up in front of the door and there was nobody to greet us or help us with bags however the Young man at reception was extremely helpful and very polite but as a five star it requires additional staff to support guests upon arrival.
The breakfast was mediocre and once again the server was very polite and nice, but the options for food was limited as a five star, as a four star it would be fine.Upon departure we had paid for valet parking and our car was parked out the front however this time there was two members of staff behind the front desk and when we got up to leave neither of the staff provided any assistance to helping with the bags and opening the doors even though I made a purposeful struggle with the door, it did not attract their attention which would indicate a lack of training upon staff and a requirement to understand what five star service means.