The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Niso
Niso (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 1 日
Very friendly staff, great room, fantastic breakfast.
Margarita
Margarita (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 9 月 25 日
Damir
Damir (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 5 月 16 日
Damir
Damir (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 4 月 2 日
MICHEL
MICHEL (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 3 月 30 日
Macht alles einen neuen Eindruck. Nachteile waren lediglich: kaum noch Wasserdruck wenn man wirklich warm duschen möchte, Klimaanlage war im März bei 22 grad draußen nicht anzuschalten was im Zimmer 28 grad mit sich brachte, Bar in der Lobby unverhältnismäßig teuer für das preislevel in der Stadt, Beispiel 1 lokal Bier 7,90 EUR
Andreas
Andreas (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 3 月 10 日
Dilya
Dilya (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2023 年 2 月 5 日
Avoid. Not 4-star. Not 9.0 rating.
I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
真實旅客
5 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2022 年 9 月 29 日
mc
Marc
Marc (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022 年 9 月 26 日
Fahad
Fahad (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2022 年 9 月 21 日
Dennis
Dennis (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2022 年 3 月 27 日
khamis
khamis (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2022 年 3 月 24 日
YILMAZ RAGIP
YILMAZ RAGIP (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2022 年 1 月 13 日
Yerzhan
Yerzhan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2021 年 12 月 3 日
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Feruza
Feruza (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2021 年 11 月 11 日
Dennis
Dennis (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2021 年 11 月 10 日
Birand
Birand (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2021 年 10 月 18 日
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Sabina
Sabina (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2021 年 7 月 29 日
Zhanna
Zhanna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021 年 3 月 30 日
Отличный персонал
Отличный отель и очень отзывчивый персонал. У ребёнка был день рождения, его поздравили тортиком, нам продлили проживание до 16.00 бесплатно и предоставили бесплатный завтрак сыну. Спасибо отелю
Kamshat
Kamshat (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2021 年 2 月 20 日
Temiz bir otel, merkeze de yakın.
MUHAMMET
MUHAMMET (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2020 年 11 月 28 日
This is my 4th stay at this property
I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
teodor
teodor (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2020 年 10 月 23 日
真實旅客
2 晚行程
Expedia 真實旅客評價
10/10 完美
2020 年 10 月 8 日
Perfect for walking around city center Almaty
Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service