This is not a hotel - it is a sub-par Airbnb service that uses terrible advertising practices. After you reserve, they send you a weird email where they would like you to double-confirm all of your information again. They want you to upload your credit card pictures, front and back, and your photo identification. Isn't this already all handled on the hotels.com site? Why ask for it again? Every email you receive is from a different person. Their grammar and spelling is strange - I don't think they are based in North America at all. I booked a room for my 75-year-old mother, and they completely ruined her arrival. They give you THREE phone numbers for their contact information. One is Whatsapp only, one is a voice line that nobody answers, and I didn't try the third. My mother texted the Whatsapp number and she said someone would reply soon. NO reply. Then she called - couldn't get a hold of anyone. These hurtful people left my mother waiting AT NIGHT, ALONE, in front of their property for over two hours. I can't tell you how angry I was. Then? The air-conditioning wasn't working! They said they would fix it - they did not. My mother LEFT THIS PROPERTY EARLY because they were so terrible - we checked her in to a real hotel. We still had two nights on the reservation but I feared for my mother's safety. Please be careful and DO NOT reserve this property.