Stayed 3 nights for business. The single staff member on site was very accommodating when we needed to alter the booking date. Unfortunately the rest of the experience was sub par. No hot water for 2/3 days, and the shallow shower tray would overflow onto the floor after 3 minutes so you had to be fast. Arrived back one afternoon to the whole hotel locked up and no one in at all, one of the room keys stopped working so we were stuck in limbo in the hotel stairwell until someone could be reached, 4 phone calls later and a young lad arrived (who was very helpful and professional). Room was not made up one day, and the towels were not changed in the whole 3 days. The restaurant was closed the whole time, this was announced to us via email a couple of days before arrival, and after the booking was made, no breakfast option either so had to eat at the premier inn up the road. The ‘pool’ and ‘gym’ advertised is actually a voucher for the local leisure centre.
Will not be returning to this hotel.
Building is very nice and traditional, but parking limited.
Be wary of glowing reviews for this hotel from new accounts only having made one review ever - fishy.
Ricki
Ricki (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 29 日
Sharon
Sharon (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 23 日
Sotero
Sotero (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 12 日
Dave
Dave (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 16 日
Thomas
Thomas (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 11 日
Harry
Harry (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 6 日
the property whilst old and historic was in desperate need of a coat of paint windows were filthy
the bathroom was dangerous the shower drain cover was broken and a wood screw was used to replace the original one it stuck out and was very sharp as i found out when i stood on it,
the room had no airflow / air conditioning the main road was noisy as was the car / house alarm that went off outside our window every 5 minutes from 5am onwards! not great!
geoffrey
geoffrey (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 30 日
All staff were very friendly and helpful. Great communication Rooms were very nice, airy, quality furniture and decor throughout. No air con but fans provided in rooms. Plenty of drawers and wardrobe space. Bathroom spacious with nice shower. No problems parking. Ate one night, both meals nice and i particularly recommend the punjab rajma curry which was delightful. Great location, a quick walk into centre.
Minor critiques ..Music and talking outside my room a little loud until 2am but it was a Saturday night so not entirely unexpected and I’m a light sleeper. Other room slept like a baby. Couldn’t find a key card drop off box when reception was closed at checkout. Don’t know why hotels always use such tiny cups in the bedrooms.. I need a mug in the morning!
I will happily stay again when next in Thetford.