The hotel is execellent. The room and the overall facilities are great, the room is large and very comfortable. We enjoy our stay very much and will definitely stay there if we visit the city again.
I was ready to leave a bad review. Prior to check in I kept receiving emails telling me parking is limited and if I needed it to make sure I reserved a spot. Each time I'd email the company asking to reserve a spot. Instead of confirming the company would wait several weeks then send the same message again. I spent $30 on cell phone add ons trying to contact someone while traveling. I was told to call back, I'd call and they'd make me call back again. A simple, that's an automatic reply would have done the job but the man kept telling me to call back at different times. Then enter Jacinda. She was friendly, very helpful and a complete 180 from the man I had been dealing with. Parking is in a secure parking garage and fairly easy to get to. The hotel is run down but the whole city is. We were able to walk to all the attractions and there were two small grocery stores near by. Once we arrived there were zero regrets we chose this apartment hotel.
Teresa
Teresa (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月7日
Upon check in because we weren’t fluent in French was told that we were lazy. Accommodations were ok and was a convenient location. The carpet was very dirty.
Robert
Robert (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月15日
Maxime
Maxime (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Thierry
Thierry (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Roger
Roger (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月5日
We took a taxi from the train station 16e but once we knew where we were, we walked back to the train station. No elevator and must be able to do stairs but it is beautifully restored and has a huge room, kitchen and large bathroom. Grocery store across the street and many restaurants around. They give a map and lots of local info. Even the managers personal cell number, should we “get into trouble”.
Lynn
Lynn (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月21日
Good location but apartment could have been a little cleaner and the bed we had was the worst. Mattress if you could it that, was all twisted up and lumpy. Very terrible bed.
Myriam
Myriam (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月11日
Sophie
Sophie (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月8日
Very uncomfortable bed which is a shame as the location is great. However, unless and until the mattress is replaced, Room 3 is pretty much uninhabitable. Shame
Stephen
Stephen (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月25日
A repetir
Habitacion muy romantica y linda, de verdad que jos gustó, lo unico que la cocina poco equiada.
Simone
Simone (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月16日
Chan Hoon
Chan Hoon (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月4日
Giuseppe
Giuseppe (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月23日
Een redelijk verblijf in Arles.
La Residence is een oud gebouw zonder lift. De kamer was groot maar slecht gemeubileerd. De bank verzakt en oud. Wel was er een goed functionerende airco. Het bed was prima. De locatie was uitstekend: om de hoed zijn meerdere restaurants en de binnenstad op loopafstand. Parkeren kan ook op loopafstand tegen van betaling.
Rob
Rob (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年5月30日
Michael
Michael (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年5月30日
Property was great, location great however I due to difficult communications I didn’t appreciate being loudly ‘ summoned’ by an irate hotel manager and shouted at by her for taking up an extra foot in the garage especially as I (thought) I had been told this was ok….I felt very uncomfortable over what was an innocent and minor mistake. The other guest an Australian chap (nice guy) needed the space also said he felt awkward about how she dealt with it. Otherwise a wonderful place
Tim
Tim (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年5月25日
Donna
Donna (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月21日
Karen
Karen (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年5月17日
Lovely old French Hotel. 1700,s. There were stairs that had some tiles missing so a hazard if you have trouble with stairs but the host helped us up with our luggage. Lovely nice size bathroom with a tub and heater in the bathroom. We would definitely stay here again it is close to everything including 2 food stores around the corner. Laundry facilities can be used in the evening.
JACQUIE
JACQUIE (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月13日
Great location in the heart of the old town. Nice modern apartment in an old historic building.
Patricia
Patricia (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月10日
Large apartment. Nice to have so much space to relax and enjoy some food. Close to many attractions and food options. Groceries one block away.
Sylvia
Sylvia (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年5月7日
Good stay; very unhappy with ownership
The room and location were very good. Communication with manager was a challenge as we did not have a phone number of the manager. On the confirmation of the reservation we only had a phone number of the property owner. Therefore when we called to try to get some changes made, we were told by the owner, "That's not my problem, that is your problem. I cannot do anything about that." We were shocked by the attitude and lack of willingness to try to resolve the issue. When we finally checked-in the mgr said our request for a change was no problem but by then we were really unhappy about the owner's response and attitude. Advice to hotels.com, is make sure the confirmation that comes from the hotel has the correct number for contact.