A brand new excellent hotel with very good facilities, such as free fitness room, very good restaurant, network computer and excellent front desk staff who allowed us to have early check-in as we arrived a bit earlier. Besides, majority of the prominent features and attractions are within walking distant. Underground station and supermarket are just next to the hotel.
However, the room cleaning service is poor as the cleaning staff didn't refill the shampoo, body cleaning soup and cosmetic cotton every day. Cups were not washed and the bathing room with hairs. Although we complained this to the front desk staff, the cleaning staff still did nothing about this. Therefore, we were very disappointed about this.
We recommend the hotel management to enhance supervision on the cleaning service provided by the current cleaning staff. It seems that they have insufficient manpower. There are only one young and one old lady to serve the whole floor. Random checks / inspection are highly recommended.
And two bottles of water are only provided on the first day when arrived. Why???