This place looks and seems a bit better on paper than it does in person. Overall our stay was fine, but it did not stand up to what was expected, however, it was not terrible.
Pros:
- Great location, everything is walkable with the Duomo being literally a 30sec walk away.
- Good enough size for a shorter stay (5-days)
- Amenities listed were included
Cons:
- Cleanliness needs to be much improved, while it was not outright terrible (main areas had been cleaned), it certainly was not good by a hotel standard. (don't drop anything under the bed)
- Finishings are sub-par, the toilet felt extremely cheap, the seat and lid fell off constantly.
- Hair dryer, while one is included and it *works, it is definitely not usable. For the first 2-3min it runs, it then proceeds to overheat and shut off after 10-30 seconds with a required cooldown interval of several minutes. It also doesn't even work well.
- Upon arrival, the A/C did not work, and it was VERY hot in the unit. Luckily it was fixed by the evening but I feel this should have been caught and dealt with prior.
- Check-in and entry process needs to be improved exponentially, when we arrived the entry door was made clear. There was no operational doorbell button and the provided instructions did not let us know what to do. It took me well over 10 minutes to figure out how to contact someone (email did not work), I then found a random WhatsApp number that was not originally provided and luckily got a response.
Overall: 3.25 / 5
